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Nexthink Library

Skype Management

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Skype Management

Latest Version: 1.1.1.0
|
Updated on July 22, 2022
Install
Configuration

Description

This Library pack is a collection of different Remote Action scripts which gather and analyze information related to Skype calls. Please use the links on the left menu to learn more about the function and range of action of each script.

Versions

  • 1.1.1.0 - 22 Jul 2022 - Updated OS requirements
  • 1.1.0.0 - 22 Jul 2022 - Performance improvements in "Get Skype Last Call" Remote Action
  • 1.0.2.0 - 06 Nov 2019 - Fixed documentation
  • 1.0.1.0 - Updated "Copy Skype Log Files" Remote Action documentation
  • 1.0.0.0 - Initial release

Content

Remote actions - 2
Get Skype Last Call Copy Skype Log Files

Required Products

Nexthink Act

Platforms

Windows 7 and newer
Skype for Business 2015 and 2016

Compatibility

V6.14 and later

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Get Skype Last Call

Script Description

Obtains Skype last call information (date, quality, connection, microphone, speaker, etc.). The script is designed for Windows 10 and 7 and Skype for Business 2015 and 2016.

Execution context and suggested scheduling

Run the script as 'interactive user'. The script should be executed manually.

A timeout of 120 seconds is recommended.

Parameters

None.

Outputs

Label Type Description
Skype Last Call Information StringList List with Skype last call information

Further Information

This remote action relies on Skype logs to browse the last call data recorded.
For Skype to log calls properly, it must have logging attribute set to Full in Skype Options > General menu.

Test Scenarios

NoCallsDetected
Test Case There are no calls registered in the logs
Environment VM Windows 7 x64 (Multi-language) - VM Windows 10 x86/x64 (Multi-language) (1803/1809/1903)
Results Success - Output is empty ("-")
LastCallDetected
Test Case There is information about the last call made
Environment VM Windows 7 x64 (Multi-language) - VM Windows 10 x86/x64 (Multi-language) (1803/1809/1903)
Results Success - The information about the last call made is retrieved successfully
SeveralBigLogsAnalyzed
Test Case Information about last call is not present in the last log, hence an analysis needs to be done through the rest of the files (~50MB each)
Environment VM Windows 7 x64 (Multi-language) - VM Windows 10 x86/x64 (Multi-language) (1803/1809/1903)
Results Success - The information about the last call made is retrieved successfully in less than 15 seconds and it is not high CPU/Memory consuming
SkypeForBusinessLogsDirectoryNotFound
Test Case Skype For Business logs directory is not present on target device
Environment VM Windows 7 x64 (Multi-language) - VM Windows 10 x86/x64 (Multi-language) (1803/1809/1903)
Results Failure - The execution details display a message about Skype For Business logs directory not found
SkypeForBusinessNotInstalled
Test Case Skype For Business is not installed on target device
Environment VM Windows 7 x64 (Multi-language) - VM Windows 10 x86/x64 (Multi-language) (1803/1809/1903)
Results Failure - The execution details display a message about not having Skype For Business installed on target device
SkypeForBusinessVersionNotCompatible
Test Case Skype For Business installation is not compatible
Environment VM Windows 7 x64 (Multi-language) - VM Windows 10 x86/x64 (Multi-language) (1803/1809/1903)
Results Failure - The execution details display a message about the compatibility with Skype For Business (15.0 or 16.0)

Copy Skype Log Files

Script Description

During execution, script zips and copies collected Skype log files to the network shared folder provided as an input parameter. This script only works with Windows 10.

Execution context and suggested scheduling

Run the script as 'interactive user'. The script should be executed manually.

A timeout of 720 seconds is recommended.

Parameters

Label Description
Network Path Absolute path to the network shared folder where zipped Skype log files should be copied. It should be provided in UNC format (e.g. \\Server\SharedFolderName)
Maximum Delay In Seconds Maximum random delay set to avoid server overload. Provide number of seconds less than 600

Outputs

Label Type Description
Output Network Path String Output zip file created in network shared folder provided as an input parameter

Restrictions

Further Information

For Skype to generate rich log files, it must have logging attribute set to Full in Skype Options > General menu.
In multi-domain environment, domains must be in trust relationship. To understand how to configure a network share, to work properly with Nexthink Act, please visit this page.
Expected zip file name on the network path specified will have the format '<computer_name>_skype_logs_yyyy-MM-dd_HH_mm_ss.zip'.
Depending on the amount of data in Skype log directory, process can be quite consuming, both in resources and time.
Please note that, in worst case scenario, Skype log directory could contain several hundreds MB, and the zipped copy sent to the shared folder could have several dozens MB.