If a ticket is submitted, then it's already too late
Being proactive allows IT to detect and resolve non-reported incidents before a ticket is submitted or, even better, before employee impact.
Eliminate Top Call Drivers
Nexthink offers Service Desk Teams the proactive visibility and remediation capabilities to detect and remediate non-reported issues at scale, across every single impacted device. Incidents will never evolve into top call drivers again.
Visibility across devices, applications, networks and sentiment for rapid, proactive root cause analysis.
One-click fix, contextual automation and self-help to rapidly solve issues without IT interaction.
Fix For All
Scale your fix across every impacted device to stop repetitive incident management.
Leverage device, application, network and sentiment insight to monitor and identify drops in technical performance and employee satisfaction that signal potential incidents.
Drill-down into these red flags to identify the source of the issue to resolve it before it becomes a problem.
Quickly and efficiently resolve non-reported incidents with single-click fixes and investigations from Nexthink—or any preferred incident management solution.
Avoid unnecessary IT-employee interaction with self-help capabilities through any contextual engagement channel, chatbot or self-service portal.
Fix For All
As soon as you spot an incident, you can immediately identify every device with the same problem and scale your fix across all of them, at the same time.
You are not only avoiding future tickets and incidents, but also preventing your service from having to repeatedly fixing the same issue.
I’ve always had the question, ‘I wish I knew what was going to happen before it happened’. Now I do.
I’ve long suspected that the ITIL model is bankrupt, still based on the response coming back from the users. You don’t do anything—you wait. Nexthink allows us to be much more proactive.
[We] gain visibility into issues, correlate them and problem solve, ideally before an employee even notices they have occurred. This [helps] our employees remain productive and engaged, while IT focuses on future digital transformation.
Nexthin allows us to be more proactive, to identify issues or strange behavior we have in our domain and try to fix it before the user calls us.