EXPANSION PRODUCT

Amplify

Close Tickets Faster & Escalate Less

THE PROBLEM

Your Service Desk is Struggling

Your service desk is struggling because agents rely on end user involvement, are forced to move between dispersed tools, lack the insights to diagnose accurately and the tools to remediate fast. Tickets take too long to fix and too many are escalated to more costly teams. All of this drives up AHT and MTTR - not to mention the bottom line.

Strengthen Your Service Desk

Nexthink Amplify puts incident information, diagnostic checklists and remediation power at your frontline agent’s fingertips – immediately, in one view, without end user involvement. An easy-to-install, platform-agnostic browser plugin unleashes the power of Nexthink into any service desk tool. L1 agents can close tickets faster and escalate less, leading to a 5-10-minute reduction in call duration, 30% efficiency gains in end user support, and $5.2 million in 3-year quantified benefits (Forrester Total Economic Impact™ Study, 2021). 

SEE CONTEXT FAST

Get Complete Insight in One Place

Get an immediate view of the key attributes of the employee and their device properties in a single pane, without end user involvement.

DIAGNOSE WITH CHECKLISTS

Troubleshoot on the Spot

Understand root causes quickly via L1 checklists with clear callouts on problem areas, as well as customizable checklists for all other service desk roles.

FIX WITH REMOTE ACTIONS

Remediate More, Escalate Less

Remote actions help L1 agents close tickets faster, while a seamless link to the Nexthink platform enables L2+ agents to launch more complex fixes at scale.

OUR RESOURCES

Explore Nexthink Infinity

VIDEO

Drive Service Desk Cost Down Without Increasing Escalations

CASE STUDY

High Growth Tech Company Saves 383 Service Desk Hours

WHITEPAPER

Scale Your Service Desk

Why Nexthink?

Only Nexthink Infinity gives IT the universal visibility required to solve any employee issue rapidly and cost-effectively.

Nexthink allows us to be more proactive, to identify issues or strange behavior we have in our domain and try to fix it before the user calls us.

Christophe Verducci
AXA IM

IT should be a frictionless experience for employees."

Bhavin Shah
Johnson & Johnson

Nexthink reveals eye-opening things we had never seen before."

Brian DeAngelo
Blackstone

We have all this information from Nexthink and Teams and we can bring it together in one place and make the end user experience fantastic

Mike Kenny
Mondelēz International

Nexthink allows us to be more proactive, to identify issues or strange behavior we have in our domain and try to fix it before the user calls us.

Christophe Verducci
AXA IM

IT should be a frictionless experience for employees."

Bhavin Shah
Johnson & Johnson

Explore the Rest of Our Platform

Collaboration Experience

Complete view of Teams and Zoom performance, reliability and adoption.

Real-Time Alerting

Focus on the most urgent employee issues to prevent major incidents.

Diagnostics & Analytics

Analyze all experience telemetry in real-time to speed troubleshooting.

Application Experience

Visibility to performance, reliability and usage of all applications.

Close Tickets Faster & Escalate Less

Get More From Existing Resources With Amplify