Your Service Desk is Struggling.
Your service desk is struggling because agents rely on end user involvement, are forced to move between dispersed tools, lack the insights to diagnose accurately and the tools to remediate fast. Tickets take too long to fix and too many are escalated to more costly teams. All of this drives up AHT and MTTR - not to mention the bottom line.
Strengthen Your Service Desk
Nexthink Amplify puts incident information, diagnostic checklists and remediation power at your frontline agent’s fingertips – immediately, in one view, without end user involvement. An easy-to-install, platform-agnostic browser plugin unleashes the power of Nexthink into any service desk tool. L1 agents can close tickets faster and escalate less, leading to a 5-10-minute reduction in call duration, 30% efficiency gains in end user support, and $5.2 million in 3-year quantified benefits (Forrester Total Economic Impact™ Study, 2021).
Get Complete Insight in One Place
Get an immediate view of the key attributes of the employee and their device properties in a single pane, without end user involvement.
Troubleshoot on the Spot
Understand root causes quickly via L1 checklists with clear callouts on problem areas, as well as customizable checklists for all other service desk roles.
Remediate More, Escalate Less
Remote actions help L1 agents close tickets faster, while a seamless link to the Nexthink platform enables L2+ agents to launch more complex fixes at scale.
Our Resources
Why Nexthink?
Only Nexthink Infinity gives IT the universal visibility required to solve any employee issue rapidly and cost-effectively.
Nexthink allows us to be more proactive, to identify issues or strange behavior we have in our domain and try to fix it before the user calls us.
IT should be a frictionless experience for employees."
Nexthink reveals eye-opening things we had never seen before."
We have all this information from Nexthink and Teams and we can bring it together in one place and make the end user experience fantastic
Nexthink allows us to be more proactive, to identify issues or strange behavior we have in our domain and try to fix it before the user calls us.
IT should be a frictionless experience for employees."
Explore the Rest of Our Platform
Collaboration Experience
Complete view of Teams and Zoom performance, reliability and adoption.
Diagnostics & Analytics
Analyze all experience telemetry in real-time to speed troubleshooting.
Application Experience
Visibility to performance, reliability and usage of all applications.
Close Tickets Faster & Escalate Less
Get More From Existing Resources With Amplify