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NEXTHINK INFINITY

Intelligent Diagnostics

Expedite Troubleshooting With AI

THE PROBLEM

Manual Troubleshooting Is Too Time-Consuming

With thousands of employees and applications across ever-changing digital workplace technologies, existing siloed tools cannot offer the precision you need to diagnose complex issues affecting employees. Teams typically resort to the blame game, passing issues between each other, while costs mount and employees suffer.

THE SOLUTION

Leverage Contextual Cloud Insights

Nexthink revolutionizes issue diagnosis by automatically relating and assessing all digital experience telemetry in real-time. Correlated scope and impact visualizations accelerate troubleshooting to speed resolution and reduce cost.

SEE

Gain Context Quickly

End-users are unreliable reporters of device issues. Stop relying on the users to provide context. Nexthink provides real-time data on everything running on the device at the time of the incident.

DIAGNOSE

Speed Root Cause Analysis

Employees lose an average of 27 minutes of productivity time when they encounter an IT related issue. Nexthink speeds up that process with instant AI powered insights that provide the step by step progression for delivering a fix.

FIX

Remove Guesswork

Nexthink is constantly analyzing data from over 15 million devices to provides customers with real-time cloud insights. Now when issues occur, you can feel confident about the fix because it's been tested before.

Why Nexthink?

Only Nexthink Infinity gives IT the universal visibility required to solve any employee issue rapidly and cost-effectively.

HOW IT WORKS

Discover Key Features

DIAGNOSE

Device Timeline

See exactly what was happening on the affected device at the moment an incident occured. Look back over the last 30 days to uncover trends.

DISCOVER

Drill Downs

Seamlessly navigate from the device timeline to an investigation. Start troubleshooting where the root cause lies: device, application, network, and more.

BENCHMARK

Binary Insights

Does a new operating system work better with a specific binary version? We'll tell you. Nexthink has real-time stability checks running to help IT deliver an optimal experience.

“

My team can see when a device was shipped, when it should be replaced, and map those metrics to how the device is actually performing."

Derek Bryant, SPX Corporation
“

We needed a tool to present all the different data in a readable way. With Nexthink, we received readable data in order to improve the digital experience."

Oliver Ackman, Volvo Group
Service Delivery Leader - Workplace Services
“

We faced big challenges concerning insights into the IT stability of our digital workplace performance. Nexthink showed us where we had to begin to measure and evaluate in order to improve.

Fabian Ricklin, AXA
Head of Digital Workplace & Microsoft 365
“

My team can see when a device was shipped, when it should be replaced, and map those metrics to how the device is actually performing."

Derek Bryant, SPX Corporation
“

We needed a tool to present all the different data in a readable way. With Nexthink, we received readable data in order to improve the digital experience."

Oliver Ackman, Volvo Group
Service Delivery Leader - Workplace Services

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