Communication Barriers Keep IT Reactive
IT needs to communicate timely information, fix issues collaboratively, and understand employees’ experience with technology. But waiting on tickets and relying on email keeps IT reactive, disconnected, and with a limited understanding of employee sentiment. IT needs a better way to communicate with employees.
Supercharge IT Through Engagement
Employee Engagement is the only solution that can support myriad enterprise IT objectives through hyper-targeted campaigns to which employees actually respond. Provide critical information, share a survey, or help employees fix issues automatically - and ensure a positive perception of IT.
Ensure Employees Are Informed
When an incident occurs, such as an outage or company update, rapidly notify impacted employees with timed and targeted pop-up notifications they can’t miss.
Deliver Efficient Remediations
Reduce costs and achieve faster resolution by empowering employees to resolve common IT issues through targeted campaigns delivering self-help information and 1-click fixes.
Get Reliable Feedback & Understand Sentiment
A direct two-way communication channel enables feedback collection from employees in real-time, never during a presentation or important meeting, and with response rates exponentially higher than email.
Reduce Energy Consumption & Carbon Footprint
Drive sustainable IT and carbon reduction by educating and encouraging employees to reduce their energy consumption through simple changes to their digital workplace behaviors.
Why Nexthink?
Only Nexthink Infinity gives IT the universal visibility required to solve any employee issue rapidly and cost-effectively.
Discover Key Features
Flexible Campaign Creation
Customize your campaigns to fit your brand, speak in the language of your employees, and meet the needs of your global business. Endless customization options let you build an engagement strategy that meets your needs.
Unlimited Triggers & Targeting
Whether mandatory or highly focused, launch campaigns manually or set up automations linked to different events, including through external API calls. Additionally, add unique parameters to make campaign messages ultra-specific and meaningful, relating to affected recipients' individual context.
Real-Time Results & Analysis
Review campaign results in real-time, set up customized reports, conduct cross-campaign analyses, and query campaign results using simple NQL. Employee Engagement is built to deliver clear insights on employee needs, behaviors, and sentiment with ease.
I've long suspected that the ITIL model is bankrupt, still based on the response coming back from the users. You don't do anything - you wait. Nexthink allows us to be much more proactive.
Employee Engagement is the only tool that enables us to directly engage employees to better understand what they are going through so we can help them faster and more efficiently. Not only does this improve how employees feel, but it delivers hard metrics like cost avoidance and deflected tickets.
One of our key differentiators is our great employee experience and culture. The Nexthink platform has helped us understand our employee’s digital experience and allowed us to focus on the key elements of that experience that we wanted to address.
What Nexthink’s been able to do is give us that visibility into our world that we never had. What's going to be the biggest bang for the buck? Let’s get the big picture and then walk through it and prioritize the work.
I've long suspected that the ITIL model is bankrupt, still based on the response coming back from the users. You don't do anything - you wait. Nexthink allows us to be much more proactive.
Employee Engagement is the only tool that enables us to directly engage employees to better understand what they are going through so we can help them faster and more efficiently. Not only does this improve how employees feel, but it delivers hard metrics like cost avoidance and deflected tickets.