Missing application visibility
IT is responsible for exploding numbers of applications, but can't see how those applications are performing for employees. Forced to rely on employee submitted tickets, your team has the impossible task of monitoring an environment they can't see - working in the dark to identify the scope and scale of issues before guessing at resolutions.
Only Nexthink Infinity gives IT the universal visibility required to solve any employee issue rapidly and cost-effectively.
Nexthink Application Experience is part of the Nexthink DEX platform that provides IT and EUC teams with comprehensive visibility into the performance, reliability, usage, and adoption of employee-facing applications. It collects real-time endpoint telemetry and applies AI-powered analytics to detect issues, identify affected users, and support faster resolution. The solution focuses on measuring and improving the employee’s experience of applications across the client, network, and backend layers.
Nexthink Application Experience provides visibility across desktop applications, hybrid applications that combine desktop and SaaS components, web applications, commercial SaaS applications, and customizable low-code or no-code SaaS platforms. It is designed to manage and optimize application experience regardless of how the application is delivered or hosted.
Nexthink Application Experience helps reduce application-related tickets by proactively monitoring performance and reliability metrics and identifying issues before they escalate. It provides AI-driven diagnostics that distinguish between client-side, network, and backend causes, enabling IT teams to route issues to the correct team quickly. It also provides detailed evidence that supports collaboration with vendors, reducing delays caused by uncertainty about root cause.
Yes. Nexthink Application Experience enables proactive monitoring of application performance and reliability. It detects degradation patterns and emerging issues early so IT teams can take action before large numbers of employees are impacted. This proactive capability supports prevention of application-related incidents and reduces operational disruption.
Nexthink Application Experience supports troubleshooting across the client device, network, and backend layers. It uses AI analytics to identify which employees are affected, isolate the source of degradation, and provide detailed transaction-level insight where configured. This allows IT teams and application owners to focus remediation efforts accurately and accelerate resolution.
Nexthink Application Experience improves employee productivity by reducing application slowdowns, errors, timeouts, and recurring incidents. By detecting issues earlier and shortening resolution time, IT ensures that business-critical applications remain reliable and responsive. Customer examples show measurable reductions in page load times and significant recovery of employee work hours after optimization efforts driven by Application Experience insights.
Yes. Nexthink Application Experience provides a centralized view across desktop, web, SaaS, and hybrid applications. Hybrid applications are supported with visibility into both their installed components and their web or SaaS components, enabling IT to manage performance and reliability holistically.
Nexthink Application Experience provides detailed usage and adoption analytics across desktop, web, and hybrid applications. IT teams can measure functional adoption, identify unused or underused licenses, and align license allocation with actual employee usage. This supports cost optimization, compliance, and informed decision-making about application investments.
Nexthink Application Experience provides centralized visibility into application performance, reliability, usage, and adoption. It delivers AI-powered analytics that highlight trends, anomalies, and employee impact across the entire technology stack, including client, network, and backend components. Shared dashboards enable cross-team collaboration and more effective prioritization of remediation efforts.
Nexthink provides full visibility into the employee experience of applications across desktop, hybrid, web, and SaaS environments. Unlike traditional APM tools that focus on backend code performance and require application instrumentation, Nexthink measures the employee’s experience without requiring backend agents. It supports rapid detection, diagnosis, and remediation within the broader See, Diagnose, Fix model of the Nexthink DEX platform.
