With Nexthink, ServiceNow consoles are populated with real-time end-user data, enabling companies to improve their incident management, problem management and IT governance. With this integration, you will be able to dramatically reduce mean time to repair, stop incidents from happening in the first place and empower your L1 service desk team to become proactive.
Solve issues faster
The Nexthink Incident Management Connector for ServiceNow enables IT support to dramatically reduce MTTR across all phases of the incident management process, with real-time checklists, 1-click remediation and remote action execution.
Build a trustworthy CMDB
The Nexthink CMDB Connector populates the ServiceNow CMDB with real-time endpoint analytics and user sentiment data, supporting improved asset tracking, root cause analysis and risk management.
Leverage the Nexthink Service Graph Connector to further enhance your CMDB with improved visibility, simplified data ingestion, and faster time-to-value.
Enable employee self-help
Dramatically reduce ticket count by enabling employees to solve—or prevent— IT issues without having to submit a ticket with the Nexthink self-help widget to your ServiceNow Service Portal.
Enhance your event management processes
The Nexthink Event Connector enables IT to take on a more employee-centric approach in event and ticket management processes to improve IT productivity, employee satisfaction and business well-being.
Virtual Agent Integration
Enhance your ServiceNow Virtual Agent with real-time Nexthink intelligence to increase contextual accuracy and simplify problem diagnosis.
