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Nexthink and ServiceNow

Real-time end-user visibility. Real results.

ServiceNow is recognized as the industry-leading IT Service Management platform, providing a single system of record, engagement and action for thousands of enterprises globally.

With Nexthink, ServiceNow consoles are populated with real-time end-user data, enabling companies to improve their incident management, problem management and IT governance. With this integration, you will be able to dramatically reduce mean time to repair, stop incidents from happening in the first place and empower your L1 service desk team to become proactive.

Enhance your event management processes

The Nexthink Event Connector enables IT to take on a more employee-centric approach in event and ticket management processes to improve IT productivity, employee satisfaction and business well-being.

  • Optimize event processing with DEX data
  • Accurately record and classify incidents
  • Proactively detect issues and notify impacted users
  • Engage with employees to simplify ticket creation

Solve issues faster

The Nexthink Incident Management Connector for ServiceNow enables IT support to dramatically reduce MTTR across all phases of the incident management process.

  • Get instant clarity with real-time checklists
  • Retrieve device-specific information, at a glance
  • Resolve common issues with 1-click remediation
  • Execute remote actions on any device — instantaneously

Build a trustworthy CMDB

The Nexthink CMDB Connector for ServiceNow populates your ServiceNow CMDB with real-time endpoint analytics and user feedback.

  • Better track IT assets and configurations
  • Quickly conduct root cause analysis
  • Minimize IT risk with improved understanding of impacts

Virtual Agent Integration (Beta)

Enhance your ServiceNow Virtual Agent with real-time Nexthink intelligence to reduce workforce strain and increase productivity.

  • Increase Chatbot accuracy with contextualized data
  • Simplify diagnosis using a wide range of DEX insight
  • Enable users to immediately remediate their issues

Find out more!