Retrieve the value data of up to five leaf items in the Windows Registry in order to collect information regarding, for example, device configuration, installed software and physical components.
Retrieve miscellaneous system data and assess the status of the devices by collecting instances of Windows Management Instrumentation (WMI) classes.
Perform investigations of domain related features, such as status of joining domain, and processing status of Group Policies.
Manage Windows Defender and retrieve information about component versions and status, as well as trigger a virus definition update if needed.
Customize Windows 10 settings and modify the hard-to-manage Windows 10 features that impact the user experience.
Helps you plan and monitor your Windows 10 migration journey by monitoring end-user satisfaction and by being proactive rather than reactive.
Stay ahead and keep control of Windows 10 release cycle acceleration and cumulative update.
Ensure that all devices have installed the latest security updates by triggering Windows Update to scan for updates, detect if a device is reboot-pending, check execution status of latest Windows Feature Update and investigate its potential failure reason. Execute Microsoft patch installation using Windows Update Standalone Installer (wusa.exe).
Ensure that required services are functioning correctly by retrieving and setting the status and startup type of Windows services.
Provide information that is useful for troubleshooting common Windows issues and gaining better insight into the health of your devices. Also, retrieve memory dumps of BSOD errors or system/application crashes and provide a thorough diagnostic from them. Also provides the Windows Experience Score when the precalculated score is correct, if not, it is recalculated.
Verify Trust Root Certificate Authorities installed or remove certificates, hosts file, SMB configuration, NTLM level on any device and Windows Security Center status.
Migrate to the latest build (quality update) of Windows 10 for each version.
Migrate to the latest version (feature update) of Windows 10.
Configure which device models and which programs are critical to your business.
Update vulnerable WinRAR installation on devices to prevent malicious ACE packages to extract files in arbitrary folders.
Virtual desktops come with the promise to decrease hardware costs and improve operations; what used to take hours to deploy can be done in minutes. To ensure a successful adoption of VDI, you must know if the experience of these users is on the level they require to be efficient in their daily business.
Troubleshoot common login issues and ensure compliance by providing information about failed logins on devices and running campaigns warning about near password expiration.
Nexthink allows you to seamlessly collect, analyze and visualize data from your IT infrastructure, including Windows, MacOS and mobile devices.
Ensure the compliance of devices by checking if User Access Control is enabled and enable it if it is not already the case.
Configure the access to removable devices, protect your devices against virus execution and prevent the usage of removable devices.
Obtain detailed information about connected USB audio devices to troubleshoot issues related to poor audio quality.
Track and monitor your Teams rollout both from a Pilot perspective and also in comparison to Skype for Business if present.
Gain an understanding of your Teams deployment in Production, including the performance and availability, deployment status and popularity.
Gain a deeper understanding of your Teams usage and availability. Also repair or upgrade Teams Clients and understand the connection quality.
Gain an understanding of your User's adoption and satisfaction of Microsoft Teams as you deploy it across your Organization.
Analyze the use of Skype on devices, obtain information about Skype calls quality, and copy Skype log files to a network shared folder.
Analyze Skype use on devices and obtain a set of diagnostics about Skype calls in your environment.
Shared categories are categories that are being used in several packs from the Nexthink Library.
Shadow IT is a term often used to describe IT systems and IT solutions built and used inside organizations without explicit organizational approval.
Nexthink helps you to better manage your infrastructure in terms of health, risks and compliance of your servers.
Nexthink allows you to enhance your company's security awareness with a user-centric approach built around employee risk assessment, risk education and real-time security improvements to avoid threats from occurring.
Server Message Block (SMB) services are used to provide access to file shares and printers. Low latency networks are key to ensuring a smooth experience and to keeping your users productive.
Retrieve information about the SCCM-related client services and restore them if necessary. Execute the Configuration Manager repair as per Microsoft guidelines.
Take a proactive approach to improving your service before issues arise or users complain.
Printing represents an important cost factor but it's also a significant opportunity to save a big chunk of operational expense estimated, in some cases, to be as much as 5% of your IT budget.
Resolve issues with the Windows print spooler and speed up the resolution of printer issues.
OneDrive has become widely used by companies to increase the productivity of their employees. They are not only able to access their files from anywhere and any device, they also are less likely to lose work due to hardware issues.
Plan and monitor your Office 365 migration journey by monitoring end-user satisfaction and adoption and to be proactive rather than reactive.
Keep Office 365 installation healthy and up-to-date.
Stay ahead and keep control of Office 365 ProPlus release cycle acceleration and Office 365 online quarterly release.
Obtain information about connected, disconnected and WiFi adapters from a device and troubleshoot network-related issues. Perform a connection test to verify if destination is reachable over ICMP and TCP protocols.
Retrieve and map Windows network drives.
Troubleshoot several Microsoft Office Outlook issues, obtain a list of the available plugins and configure them.
Retrieve information about the status of the McAfee Agent and enforce policy update.
Malware, short for malicious software, is any software used to disrupt computer operations, gather sensitive information, gain access to private computer systems, or display unwanted advertising.
Collect MS Office-related information that will be useful for troubleshooting both Office-related and disk space issues and for managing the migration to Microsoft Office 365.
Proactively ensure that devices meet the requirements of the L1 checklist to help to reduce the number of incidents, which will in turn reduce the workload on the L1 support team.
Investigate Java Runtime usage in the environment.
Many companies are planning to migrate to Internet Explorer 11, which promises better performances and improvements in stability.
IT governance is a framework that provides a structure for aligning IT strategy with business strategy. Following this framework allows organizations to produce measurable results toward achieving their strategies and goals.
Collect information concerning Graphics Processing Unit (GPU), disk drives, RAM installed on the device, physical disks, and BIOS version and date.
Nexthink helps you to better manage your IT infrastructure and its lifecycle by giving you a status update on your hardware.
Manage Group policies on Windows devices.
Retrieve the location of any device via its public IP.
Explore and analyze meaningful Event Log entries on the device and get an overview on the presence of events that happened in the past.
Remove unnecessary files such as temporary, cached or deleted, memory dumps and unused user profiles from devices.
Measure and improve the Digital Experience of your employees.
Measure and improve the Digital Experience of your employees.
Quickly gain oversight of your devices' performance ratings, identify areas of improvement and take action.
Restrict or restore network access using Windows Firewall policies.
Nexthink allows you to track trends in device compliance across your organization, empowers you to quickly spot areas of improvement and helps you to take action.
Better manage your Nexthink infrastructure in terms of inventory, updates and troubleshooting of the Nexthink Collectors installed in your environment.
Perform remote troubleshooting and maintenance of Nexthink Collectors on the devices.
Change is the addition, modification or removal of anything that could have an effect on IT Services. It could include the deployment of a new operating system, security patches, new applications and so on.
Investigate Citrix platform usage in the environment.
Allows to manage the plugins, clear and set a settings configuration as well as getting the default browser in the system.
Get the battery status to diagnose battery health, capacity for possible replacements.
With this pack, gain visibility into devices being impacted by auto-start applications, and discover which applications are most frequently causing issues or slow downs.
Remotely manage installation and un-installation of applications on devices using Microsoft Software Installer (MSI) or custom software installers. Gather the last application crash detail as well.
Verify SMB1 network protocol status and disable it to ensure that devices do not use SMB network protocol in the legacy version.
Nexthink administrators can now define a category and its associated tags and auto-tagging rules in CSV format, and then import this category into the Nexthink Finder or Portal.
Create leaf or composite scores on the fly! This very easy to use browser-based score creator lets you create your very own customized scores. Check it out!
Nexthink CMDB Connector gives ServiceNow users access to Nexthink data, offering more accurate IT asset and dependency information. With this integration, companies can synchronize the Configuration Items they manage through Nexthink with their ServiceNow instance. Users can browse linked information related to computers, services, software and users directly from their ServiceNow instance for a more […]
Nexthink Remediation Alerts integration with ServiceNow offers the possibility of creating ServiceNow Incidents or Change Requests from the alerts defined in the Finder. The integration automatically adds the list of devices affected by the alert to the Incident or Change Request in ServiceNow.
The Nexthink integration with ArcSight lets you send global alerts triggered by conditions on device or binary objects to your ArcSight server via syslog messages.
This Chrome and Firefox plugin allows users to connect to a Nexthink Engine and retrieve data about Nexthink devices that are detected in active web pages. Once retrieved, this data is displayed in a pop-up box when the mouse is hovered over the device name in the browser.
A simple way to integrate Nexthink data into external systems, Web API offers a standard interface for third-party apps, making it easy to query our database - natively supported by many tools.
Enhance your Splunk platform with real-time insights that will help you better understand your overall IT service experience. As anyone currently using Splunk knows, it is an excellent tool to review and understand your organization’s IT infrastructure from a systems-centric standpoint. However, Splunk alone lacks the visibility you need into your users’ access to services, […]
Integrating Nexthink with Microsoft SCCM help to: – Discover and assess your end-user computing infrastructure readiness for SCCM agent and communication – Run your SCCM environment with confidence and react quickly on issues impacting SCCM or end-users – Improve your end-user environment solving existing problems and avoid introducing new issues (e.g. patch)
ServiceNow is recognized as the industry-leading IT Service Management platform, providing a single system of record, engagement and action for thousands of enterprises globally. With Nexthink, ServiceNow consoles are populated with real-time end-user data, enabling companies to improve their incident management, problem management and IT governance. With this integration, you will be able to dramatically […]