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IT Initiatives

Remote Worker Experience

Overview

Remote working has risen in both popularity and necessity, but with it comes inherent technological challenges that can threaten employee productivity, collaboration and overall satisfaction. Allow your remote workforce to thrive by offering reliable digital tools and proactive IT support solutions.

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Ensure readiness Make sure your infrastructure—and workforce—is remote ready

Verify your remote infrastructure compliance, and quickly analyze and test critical components such as device encryption, VPN health and application versioning status before, during, and after your remote working transition.

Compliance Assurance

Readiness Assessment

Compliance Assurance

Access detailed dashboards and remediation capabilities to help ensure that every remote device in your IT estate is secure and compliant. Monitor and act on key compliance components such as:

  • antivirus, User Access Control and Firewall Real Time Protection (RTP)
  • password renewal verification
  • VPN, Operating System and security tools versioning
  • certificate expiration and errors
  • BitLocker encryption

Execute contextual engagement campaigns to notify targeted employee groups of critical security or compliance details.


Recent Updates


Additional Resources

Readiness Assessment

Use a range of readiness assessment metrics to understand how many devices are truly “ready” for remote working and how many still need IT support. Verify that each remote worker has the tools and services they need to be productive, to collaborate effectively, and to work safely.


Additional Resources

Manage the Remote Experience Measure, manage and improve the digital experience for remote employees

Include remote workers in your overall metrics to gain a 360˚ view of their digital experiences and easily drill down to granular data for lightning-fast issue diagnosis. With this employee-centric insight, ensure employees can collaborate effectively, stay productive and have a great digital experience.

Remote Worker DEX Score

Rapid Troubleshooting

The importance of remote DEX

Remote Worker DEX Score

Combine hard metrics and user sentiment to get immediate and actionable visibility into the key drivers behind your remote workforce’s digital experience. Gain access to:

  • DEX metrics, from high-level report metrics to individual device scorecards
  • deep drill-down capabilities into infrastructure data for quick diagnosis
  • automated remote actions to fix issues, regardless of device location
  • targeted and contextual communications to drive rich engagement with your remote employees

Additional Resources

Rapid Troubleshooting

Access real-time data across your entire IT remote landscape, looking at your remote devices, applications, collaboration tools, compliance standards and network capacities to monitor and manage:

  • connectivity and network bandwidth
  • performance and stability
  • service compliance and versioning

Visualize hard data using comprehensive dashboards and detailed breakdowns to facilitate the diagnosis of IT issues and accelerate their remediations.


Recent Updates


Additional Resources

The importance of remote DEX

A recent independent survey commissioned by Nexthink has shown that poor DEX can have significant consequences on an organization, impacting:

  • employee productivity and satisfaction
  • brand reputation and turnover
  • company-wide bottom-line

In a remote working scenario, these consequences are amplified as employees are isolated and entirely dependent on their digital devices to get their work done. With proper DEX management, these costs can be avoided.


Additional Resources

Maintain critical service performance Enable remote productivity, collaboration and network quality

Gain real-time insight into your employees’ most important productivity and collaboration tools and services. Leverage dashboards, metrics and remote actions to track and fix device, network and application performance issues.

Collaboration Quality

Remote connection and application usage

Wi-Fi Connectivity

Collaboration Quality

Measure, monitor and improve the performance and overall stability of your remote workforce’s main collaboration tools, such as Skype, Zoom or MS Teams. Use Nexthink to:

  • accelerate collaboration application migration, awareness and adoption
  • combine sentiment data with technical metrics in a collaboration experience score
  • diagnose audio and video connectivity and performance quality
  • monitor and prevent version dispersion across every device in your environment

Coming Soon

  • Extended Zoom experience management capabilities

Additional Resources:

Remote connection and application usage

Obtain a detailed overview of your remote workers’ network bandwidth utilization, as well as the performance and stability of their applications. Access technical and experience metrics about:

  • network and application traffic, consumption and historical trends
  • employee network response times, with office vs remote worker comparisons
  • web traffic, looking at both “popular” and “unwanted” domain
  • critical application crash or freeze ratios
  • Office 365 ProPlus continuous patching

Recent Updates

  • 14 May: Office 365 ProPlus patching compliance
  • 14 May: Extended Device Compliance Library Pack with remote worker insight and improve software versioning compliance

Wi-Fi Connectivity

Monitor your employees’ Wi-Fi experience and proactively prevent any drops in performance.

  • identify employees with good or bad Wi-Fi strength at home based on their signal strength
  • correlate Wi-Fi strength quality with your DEX score to understand how it impacts your employees’ digital productivity and satisfaction
  • send targeted engage campaigns to users with poor Wi-Fi strength, offering tips on how to improve their connection quality

Coming Soon

  • Deeper remote internet speed data
  • Intranet speed information

Additional Resources

Engage with employees Open a 2-way engagement channel with your remote workforce

Send out targeted campaigns to gather sentiment insight, enable employee-self-help or drive awareness campaigns. Ensure your employees are satisfied with their current digital experience and monitor their overall remote working moral.

Remote Working satisfaction

Employee Awareness and Self-Help

Remote Working satisfaction

Collect direct sentiment feedback from your remote workforce using non-intrusive targeted engagement campaigns. Send campaigns to the right users at the right moment and ensure your remote workforce is:

  • satisfied with the digital services and IT support needed to remain productive while working remotely
  • maintaining good moral by checking-up on their level of well-being

In addition, send critical IT, HR or corporate announcements to specific employee groups to drive awareness of company-wide information, regardless of employee location.


Additional Resources

Employee Awareness and Self-Help

Communicate across specific employee groups to drive the adoption of new IT tools, and proactively connect with employees that experience any IT issues. Give your remote workers the guidance and tools to resolve issues on their own accord before contacting IT or having to open a ticket.


Additional Resources

Deliver a world-class remote DEX