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As we enter the thick of summer, you’re no doubt looking forward to taking a little time for rest & relaxation while the weather is nice. If you’re heading to the beach, you’ll want to make sure you have some sunglasses, a comfortable beach chair, a towel, a cold drink…and some new books to dive […]
We’ve all heard the age-old advice: keep the customer happy and business moves forward. This line of thinking has extended into the digital world, fostering a focus on user and customer experience in everything from gaming to online shopping. And, as with most trends, user experience has swiftly made its way into the office, and […]
The numbers are in, and it’s not great news: it now takes companies 206 days on average to detect a data breach. Research firm Ponemon suggests companies aim for internal detection with 100 days or less — this keeps costs “down” to just $6 million. Push past that 100 day mark and costs ramp up […]
This article, written by Vincent Bieri, Nexthink Co-founder, first appeared on Forbes on May 23, 2018. Embracing digital is the new workplace directive: as noted by Forbes, 94% of executives have increased their focus on digital growth, leading to Gartner projections of a $3.7-billion year for IT spending. The challenge? Throwing money at the shift to digital […]
Service-level agreements (SLAs) have become standard operating procedure for organizations. It makes sense: In a distributed digital world, companies need to ensure services will be available as required, while providers must be able to stand on their reputation for meeting service targets. The problem? SLAs are naturally restrictive; as noted by CIO, some companies are […]
Visualize the IT Operations Landscape Through a Scientific Lens – The Periodic Table of ITOps Tools Free Resource Categorizes Critical IT Operations Solutions in Easy-to-Use Reference Tool, Helping IT Professionals to Choose What’s Best for Their Organizations The plethora of tools and software categories that I&O professionals need to surmount on daily basis is […]
Patching Windows 10 doesn’t always go as planned. As noted by CNet, the OS has a bad habit of automatically updating devices to the latest version — even when users are in the middle of something else. Sure, there’s potential benefit for IT here since network-connected desktops and laptops will always be up-to-date but since […]
Best Practices for Ensuring Faster MTTR Incident management means restoring normal computing services as quickly as possible to minimize the impact to the business. Yet, ironically, in a technology industry where innovation is the driving force, key elements of incident management have not been updated for some time. Yet change is sorely needed. IT managers […]
Addressing System Failures Before They Wreak Havoc To quote the late Rodney Dangerfield, IT systems “get no respect.” We all rely on them to accomplish our jobs, pay our bills and carry on with our day-to-day activities, without giving them a second thought – until they stop working. A recent hardware failure at the […]
According to an independent survey, 80% of executives rated employee experience as important or very important. One of the most significant ways we can improve the employee experience today is by addressing the digital culture within an organization. As technology becomes more pervasive throughout an enterprise, IT needs to reach across the hallway and collaborate […]
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