This article, written by Vincent Bieri, Nexthink Co-founder, first appeared on Forbes on December 6, 2017. Historically, technology has been seen as necessary line items without much strategic value. Even recent developments such as cloud computing and big data analysis have focused less on the value IT brings to the organization and more on the role of […]
This article, written by Vincent Bieri, Nexthink Co-founder, first appeared on Forbes on November 14, 2017. Technology is transforming business, and the impact is backed by solid data. According to Pierre Nanterme, the CEO of Accenture, more than half of companies that were on the Fortune 500 in 2000 are no longer around, and it […]
Digital transformation is a top priority for organizations. As noted by Forbes, 88 percent of companies were on the road to digital-first environments back in 2014 — but the journey hasn’t been smooth. In fact, a recent study found that just over 20 percent of organizations are leveraging big data well enough to get ahead […]
The market for network monitoring tools will “escalate at a rapid scale” over the next five years as companies search for ways to improve the consumer experience while simultaneously addressing internal performance issues.
Microsoft Workplace Analytics: Great Start for Office 365, But What About Other Business Applications?By Vincent Bieri • November 8, 2017
Where’s the value in analytics? As noted by ZDNet, the combination of AI and analytics is now being used to speed digital transformation. This makes sense — by leveraging current data to inform intelligent and autonomous decision making it’s possible to both improve business outcomes and streamline IT.
It’s called “shift left”, and recently emerged as a frontrunner for IT support. Here’s the idea: Imagine a graph with an axis for “time” and one for “cost”. As support tickets move right – from L1 responders to highly trained response staff, companies are spending more money and losing more time. Shifting these responses left […]
This article, written by Vincent Bieri, Nexthink Co-founder, first appeared on Forbes on October 3, 2017. It’s a technology truism: Information technology (IT) departments can no longer afford to exist as mere cost centers. Support and service must align with expected outcomes to empower the impact of CIOs at the C-suite table and boost the […]
Digitization empowers the workforce. That’s the promise of popular initiatives such as bring-your-own-device (BYOD), anytime cloud access and remote desktop logins. And in large measure, these promises aren’t exaggeration: Cloud solutions can lower costs and enhance productivity, while mobile device adoption gives both staff and C-suite executives the apps and access they need to complete […]
Vincent Bieri, co-founder, board member and chief evangelist for Nexthink®, a leader in end-user experience management solutions, has been accepted into the Forbes Technology Council, an invitation-only community for world-class CIOs, CTOs and technology executives.
When most people think of digital experience management, what first comes to mind is the consumer world, and making the online experience enjoyable for shoppers and customers. But business end users, or employees, also expect a positive experience when it comes to their digital devices in the workplace. But this has been no easy task […]