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2019 Important IT Milestones

2019 Important IT Milestones

By Mike Betts • February 18, 2019

“What??? Fully end of life by April, you say? As in, ‘in-six-weeks’ April? Well, there go my weekends for a while. When will we ever get this right?”  We’ve all been there at some point, completely under water, late on key projects, having to fight to get our SLA and security KPIs green and completely forget that time is running and […]

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Thank You for Making 2018 Our Best Year Yet!

Thank You for Making 2018 Our Best Year Yet!

By Pedro Bados • February 14, 2019

As we reach the midpoint of the first quarter, we wanted to take a moment to look back on the past year – and thank our customers and employees for helping make it such a great one! Throughout 2018, there was a growing understanding of the importance of the employee experience to a company’s success. […]

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Investing in Employee Technology Experience

Investing in Employee Technology Experience

By Emily Schlick, Director of Technology User Experience, Express Scripts • February 12, 2019

“You’ve got to start with the customer experience and work backwards to the technology.” – Steve Jobs Just Ask! The top priority for Express Scripts’ end-user experience (EUE) team is to improve the technology experience for employees; they’re both our end users and our customers. But how do we know where to focus to improve […]

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Keys to Curing Your Employees’ Digital Workplace Woes

Keys to Curing Your Employees’ Digital Workplace Woes

By Tim Flower, Digital Employee Experience Evangelist at Nexthink • February 5, 2019

Unless end users (EUs) are directly prevented from using applications, they are unlikely to report IT anomalies or malfunctions; it’s much easier to restart a program or click “x” to make the error message disappear than submitting a ticket. Every day, employees settle for small IT glitches which never go reported, giving IT departments the […]

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The 4 Requirements of a Better Digital Experience

The 4 Requirements of a Better Digital Experience

By Vincent Bieri • January 29, 2019

Better employee experience drives better business outcomes1. The result? Technology is no longer the driving force of IT — instead, the end-users’ digital experience is the key to unlocking business value and driving ROI. The challenge? Mending the gap between traditional metric-based monitoring and the need for real-time, contextual data about the end-user experience. Here’s […]

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Mergers & Acquisitions: Getting Your IT Integration Strategy Right Post-Acquisition

Mergers & Acquisitions: Getting Your IT Integration Strategy Right Post-Acquisition

By Mark Boggia • January 22, 2019

  M&A Relevance Mergers and Acquisitions (M&A) in the private sector have been experiencing unprecedented growth, not only in terms of the number of yearly global transactions, but also in terms of their value. M&As are also well-reputed for their exceptionally high failure rates, as highlighted by the Harvard Business review in 2016: “…companies spend […]

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Increased Visibility to Manage the New Java Release & Support Model

Increased Visibility to Manage the New Java Release & Support Model

By Mario Tarallo • January 14, 2019

According to Oracle, Java is a fast, secure and reliable programming language and computing platform first released by Sun Microsystems in 1995. There are lots of applications and websites that will not work unless Java is installed, and more are created every day. From laptops to datacenters, game consoles to scientific supercomputers, cell phones to […]

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Digital Workplace Predictions for 2019

Digital Workplace Predictions for 2019

By Various Contributors • January 8, 2019

2018 was a banner year for the digital workplace as organizations began to see the positive bottom line impact of investing in the digital experience of their employees. Building on this momentum, 2019 is set to be another monumental year. So, let’s ring in The New Year Nexthink-style! We asked some of the greatest minds […]

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Proactive ITSM: Staying Ahead of The Curve

Proactive ITSM: Staying Ahead of The Curve

By David D’Agostino • December 20, 2018

Although technology continues to evolve, the processes that support Information Technology Service Management (ITSM) have remained relatively unchanged for several decades. One of the main challenges to delivering high-quality IT services in this long-established approach is reactivity – that is, focusing on incident management as a means to resolve something that should never have happened […]

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Windows as a Service: Stay Ahead. Keep Control.

Windows as a Service: Stay Ahead. Keep Control.

By Denis Schertenleib • December 17, 2018

With technology’s unrelenting advance, the evolution of the digital workplace has unarguably entered the fast lane. Microsoft – which provides critical digital workplace solutions through their Windows OS – is no exception. Indeed, end users indispensably depend on Microsoft’s range of workplace services to achieve everyday tasks – from simple log-ins to advanced programming – […]

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