Quantifying the Digital Employee Experience
By Samuele Gantner, Chief Product Officer at Nexthink • March 19, 2019We’ve talked to a lot of people about their company’s digital employee experience the past few years – from C-suite executives and board members looking to make sure they’re doing what they can to make work lives better and retain staff, to the actual CIOs and IT managers tasked with changing and improving their employees’ […]
The Three Imperatives For A Successful Digital Workplace
By Vincent Bieri • March 14, 2019This article, written by Vincent Bieri, Nexthink Co-founder, first appeared on Forbes on February 6, 2019. In order for employees to get their jobs done in today’s world, they are relying on IT departments to deliver and support more complex and diverse technologies than ever before. It seems like every employee has their own preferred workflow that […]
Making Time: The 100-Hour Solution
By Vincent Bieri • March 5, 2019This article, written by Vincent Bieri, Nexthink Co-founder, first appeared on Forbes on November 13, 2018. You’re losing time every day — time that your employees could spend focusing on critical tasks, solving persistent problems or innovating new ideas. Instead, they’re fighting with technology, struggling to make devices and services perform as they should. As noted […]
From SLA to XLA: Rethinking End-User KPIs
By David D'Agostino • February 27, 2019The 1980s was a period that set the ball rolling for many aspects of the technology that we are using today. Personal computers, such as the BBC Micro and similar devices, introduced the world in general to the power and potential of IT – a capability that has grown massively in sophistication and capability, to […]
Putting Employees at the Centerpiece of Your 2019 IT Strategy
By Vincent Bieri • February 20, 2019Focal Shift In recent years, IT professionals have been progressively realizing that successful IT strategies actually depend on a simple question: who? Indeed, for once, instead of asking “what” or “how much,” they are shifting their focus towards the people ultimately impacted by IT decision making – their employees. In today’s age of constant digital […]
2019 Important IT Milestones
By Mike Betts • February 18, 2019“What??? Fully end of life by April, you say? As in, ‘in-six-weeks’ April? Well, there go my weekends for a while. When will we ever get this right?” We’ve all been there at some point, completely under water, late on key projects, having to fight to get our SLA and security KPIs green and completely forget that time is running and […]
Thank You for Making 2018 Our Best Year Yet!
By Pedro Bados • February 14, 2019As we reach the midpoint of the first quarter, we wanted to take a moment to look back on the past year – and thank our customers and employees for helping make it such a great one! Throughout 2018, there was a growing understanding of the importance of the employee experience to a company’s success. […]
Investing in Employee Technology Experience
By Emily Schlick, Director of Technology User Experience, Express Scripts • February 12, 2019“You’ve got to start with the customer experience and work backwards to the technology.” – Steve Jobs Just Ask! The top priority for Express Scripts’ end-user experience (EUE) team is to improve the technology experience for employees; they’re both our end users and our customers. But how do we know where to focus to improve […]
Keys to Curing Your Employees’ Digital Workplace Woes
By Tim Flower, Digital Employee Experience Evangelist at Nexthink • February 5, 2019Unless end users (EUs) are directly prevented from using applications, they are unlikely to report IT anomalies or malfunctions; it’s much easier to restart a program or click “x” to make the error message disappear than submitting a ticket. Every day, employees settle for small IT glitches which never go reported, giving IT departments the […]
The 4 Requirements of a Better Digital Experience
By Vincent Bieri • January 29, 2019Better employee experience drives better business outcomes1. The result? Technology is no longer the driving force of IT — instead, the end-users’ digital experience is the key to unlocking business value and driving ROI. The challenge? Mending the gap between traditional metric-based monitoring and the need for real-time, contextual data about the end-user experience. Here’s […]
