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Let’s say you’re at work and your IT department just updated one of your key business applications to a newer version. You kick off your work day and the new tool is helping you crush deliverables with ease, but when you shift gears to complete another task, time suddenly seems to slow. You soon […]
Metrics make IT run. Service-level agreements (SLAs) help quantify nebulous concepts like uptime and application performance — combined with agile monitoring tools, many tech teams now enjoy “green” dashboards all day long as metrics report networks in tip-top shape. The problem? Your employees are seeing something else. Consider software migration; as noted by Computer World, […]
This article, written by Vincent Bieri, Nexthink Co-founder, first appeared on Forbes on July 16, 2018. Artificial intelligence (AI) is an unstoppable force. As noted by Martech Today, AI is already “here and now,” and three-quarters (registration required) of companies that are using AI see improved revenue. The technology continues to make significant advances in both predictive capability and […]
As we enter the thick of summer, you’re no doubt looking forward to taking a little time for rest & relaxation while the weather is nice. If you’re heading to the beach, you’ll want to make sure you have some sunglasses, a comfortable beach chair, a towel, a cold drink…and some new books to dive […]
We’ve all heard the age-old advice: keep the customer happy and business moves forward. This line of thinking has extended into the digital world, fostering a focus on user and customer experience in everything from gaming to online shopping. And, as with most trends, user experience has swiftly made its way into the office, and […]
The numbers are in, and it’s not great news: it now takes companies 206 days on average to detect a data breach. Research firm Ponemon suggests companies aim for internal detection with 100 days or less — this keeps costs “down” to just $6 million. Push past that 100 day mark and costs ramp up […]
This article, written by Vincent Bieri, Nexthink Co-founder, first appeared on Forbes on May 23, 2018. Embracing digital is the new workplace directive: as noted by Forbes, 94% of executives have increased their focus on digital growth, leading to Gartner projections of a $3.7-billion year for IT spending. The challenge? Throwing money at the shift to digital […]
Service-level agreements (SLAs) have become standard operating procedure for organizations. It makes sense: In a distributed digital world, companies need to ensure services will be available as required, while providers must be able to stand on their reputation for meeting service targets. The problem? SLAs are naturally restrictive; as noted by CIO, some companies are […]
Visualize the IT Operations Landscape Through a Scientific Lens – The Periodic Table of ITOps Tools Free Resource Categorizes Critical IT Operations Solutions in Easy-to-Use Reference Tool, Helping IT Professionals to Choose What’s Best for Their Organizations The plethora of tools and software categories that I&O professionals need to surmount on daily basis is […]
Patching Windows 10 doesn’t always go as planned. As noted by CNet, the OS has a bad habit of automatically updating devices to the latest version — even when users are in the middle of something else. Sure, there’s potential benefit for IT here since network-connected desktops and laptops will always be up-to-date but since […]
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