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Humanizing the Workplace

Humanizing the Workplace

By Vincent Bieri • October 16, 2017

Digitization empowers the workforce. That’s the promise of popular initiatives such as bring-your-own-device (BYOD), anytime cloud access and remote desktop logins. And in large measure, these promises aren’t exaggeration: Cloud solutions can lower costs and enhance productivity, while mobile device adoption gives both staff and C-suite executives the apps and access they need to complete […]

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Vincent Bieri Accepted into Forbes Technology Council

Vincent Bieri Accepted into Forbes Technology Council

By Heather Moses • October 5, 2017

Vincent Bieri, co-founder, board member and chief evangelist for Nexthink®, a leader in end-user experience management solutions, has been accepted into the Forbes Technology Council, an invitation-only community for world-class CIOs, CTOs and technology executives.

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Bringing Digital Experience Management to the Next Level with Automation

Bringing Digital Experience Management to the Next Level with Automation

By Vincent Bieri • October 3, 2017

When most people think of digital experience management, what first comes to mind is the consumer world, and making the online experience enjoyable for shoppers and customers. But business end users, or employees, also expect a positive experience when it comes to their digital devices in the workplace. But this has been no easy task […]

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The Opportunity of AI-Driven Cognitive Operations

The Opportunity of AI-Driven Cognitive Operations

By Vincent Bieri • September 5, 2017

As technology advances, two things are certain — users can more easily complete day-to-day tasks, and IT teams have more problems to solve. Agile analytics have emerged to help technology teams react to emerging issues and resolve problems faster but there’s a broader aim, a kind of “Holy Grail” spoken of in hushed tones and […]

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Five New Gartner Hype Cycle Reports Confirm Increasing Focus on End-User Experience Management

Five New Gartner Hype Cycle Reports Confirm Increasing Focus on End-User Experience Management

By Vincent Bieri • August 28, 2017

Nexthink was recently included as a sample vendor among only a handful of solutions in five prominent Hype Cycle Reports from Gartner, addressing the markets for IT Performance Analysis; Unified Workspaces; Back-Office Analytic Applications; Digital Design; and Software as a Service. In each of these reports, the consensus was that these are growing markets with […]

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Fighting Fire - How CIOs Extinguish Reactive IT

Fighting Fire – How CIOs Extinguish Reactive IT

By Vincent Bieri • August 16, 2017

Everything old is new again, at least for CIOs. That’s the word from Forbes, which notes that the top concerns for CIOs this year haven’t really changed from 2016: They’re still worried about cybersecurity, IT talent and the skill shortage and alignment of IT with the business.

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Proving IT’s Business Value: Dark Art or Light at End of Corporate Tunnel?

Proving IT’s Business Value: Dark Art or Light at End of Corporate Tunnel?

By Vincent Bieri • August 10, 2017

What’s the purpose of business IT? Historically, technology departments were regarded as necessary budget lines to ensure corporate tech stayed up and running. Even recent developments such as cloud computing and big data analysis have focused less on the value IT brings to the organization and more on the role of technology professionals in making […]

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Nexthink Hits the Hype Cycle — What You Need to Know

Nexthink Hits the Hype Cycle — What You Need to Know

By Vincent Bieri • July 27, 2017

IT support and service is evolving. As noted by Data Center Knowledge, application performance monitoring (APM) solutions are now rapidly transitioning into what research firm Gartner calls “Digital Experience Management” or DEM.

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Windows 10 Migration: It’s About Experience Not Operating Systems

Windows 10 Migration: It’s About Experience Not Operating Systems

By Vincent Bieri • July 27, 2017

This year, most organizations will make the move from Windows 7 or 8.1 to Windows 10. Gartner predicts that by the end of 2017, 85% of all enterprises will have at least started to deploy Windows 10 on their devices, with an eye to completing their migrations in 2019. It has been the fastest start […]

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Overages and Outages? Solving the Problem of Unplanned Downtime

Overages and Outages? Solving the Problem of Unplanned Downtime

By Vincent Bieri • July 6, 2017

“Unplanned downtime”. If you’re looking to rile up IT admins or send tech experts into a cold sweat, there are few better phrases. It makes sense — according to recent research from Veeam, enterprises are losing $21.8 million per year on average in downtime and 87 percent expect an increase to future downtime costs. The […]

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