The Digital Experience Score – Aligning the Enterprise Around a Common Goal
By Yassine Zaied, Chief Strategy Officer at Nexthink • May 21, 2019The release of Nexthink’s Digital Experience Score earlier this year was an important milestone for the company and was the outcome of many conversations we had with our customers over the last few years. It has probably been five years since I first heard a customer talking about the need for metrics to address the […]
Evolving Digital Employee Experience – the Next Generation of Chatbots is Powered with Actionable Insight
By Beatriz Rojo • May 14, 2019It is difficult to overstate the importance and impact that Artificial Intelligence (AI) has had on the employee experience. This is crystal clear when you see how employees are interacting with their IT departments. Employees expect technology to just work. When there are technical problems the expectation is that fixing the issue will be fast […]
Why Your Employee Survey Approach Doesn’t Cut It
By Gavrilo Bozovic • April 18, 2019Think you’re getting the right employee feedback on digital workplace experience? Think again! In today’s digital age, we are bombarded by an incredible amount of inquiries of all sorts, from NPS surveys on websites to QR codes at store checkouts and, not to mention, countless emails. Our devices and heightened accessibility have created an environment […]
Breaking Down the Barrier Between Employees and IT
By Heather Moses, Chief Marketing Officer at Nexthink • April 16, 2019Rethinking the Digital Workplace In the traditional enterprise architecture, IT departments are far removed from employees and often even viewed as a secluded area of the business. Sure, IT would come help you relatively quickly if your computer wasn’t working or an application kept crashing, but for the most part, the IT employees kept […]
How to Foster Positive Employee Experiences to Drive Long-Term Digital Transformations
By Vincent Bieri • March 28, 2019This article, written by Vincent Bieri, Nexthink Co-founder, first appeared on Forbes on February 20, 2019. The term “digital transformation” has emerged as a veritable buzzword over the past few years, with more and more companies leveraging new technologies to fundamentally shift how they do business and how their employees accomplish daily tasks. According to […]
Quantifying the Digital Employee Experience
By Samuele Gantner, Chief Product Officer at Nexthink • March 19, 2019We’ve talked to a lot of people about their company’s digital employee experience the past few years – from C-suite executives and board members looking to make sure they’re doing what they can to make work lives better and retain staff, to the actual CIOs and IT managers tasked with changing and improving their employees’ […]
The Three Imperatives For A Successful Digital Workplace
By Vincent Bieri • March 14, 2019This article, written by Vincent Bieri, Nexthink Co-founder, first appeared on Forbes on February 6, 2019. In order for employees to get their jobs done in today’s world, they are relying on IT departments to deliver and support more complex and diverse technologies than ever before. It seems like every employee has their own preferred workflow that […]
Making Time: The 100-Hour Solution
By Vincent Bieri • March 5, 2019This article, written by Vincent Bieri, Nexthink Co-founder, first appeared on Forbes on November 13, 2018. You’re losing time every day — time that your employees could spend focusing on critical tasks, solving persistent problems or innovating new ideas. Instead, they’re fighting with technology, struggling to make devices and services perform as they should. As noted […]
From SLA to XLA: Rethinking End-User KPIs
By David D'Agostino • February 27, 2019The 1980s was a period that set the ball rolling for many aspects of the technology that we are using today. Personal computers, such as the BBC Micro and similar devices, introduced the world in general to the power and potential of IT – a capability that has grown massively in sophistication and capability, to […]
Putting Employees at the Centerpiece of Your 2019 IT Strategy
By Vincent Bieri • February 20, 2019Focal Shift In recent years, IT professionals have been progressively realizing that successful IT strategies actually depend on a simple question: who? Indeed, for once, instead of asking “what” or “how much,” they are shifting their focus towards the people ultimately impacted by IT decision making – their employees. In today’s age of constant digital […]
