Mergers & Acquisitions: Getting Your IT Integration Strategy Right Post-Acquisition
By Mark Boggia • January 22, 2019M&A Relevance Mergers and Acquisitions (M&A) in the private sector have been experiencing unprecedented growth, not only in terms of the number of yearly global transactions, but also in terms of their value. M&As are also well-reputed for their exceptionally high failure rates, as highlighted by the Harvard Business review in 2016: “…companies spend […]
Increased Visibility to Manage the New Java Release & Support Model
By Mario Tarallo • January 14, 2019According to Oracle, Java is a fast, secure and reliable programming language and computing platform first released by Sun Microsystems in 1995. There are lots of applications and websites that will not work unless Java is installed, and more are created every day. From laptops to datacenters, game consoles to scientific supercomputers, cell phones to […]
Digital Workplace Predictions for 2019
By Various Contributors • January 8, 20192018 was a banner year for the digital workplace as organizations began to see the positive bottom line impact of investing in the digital experience of their employees. Building on this momentum, 2019 is set to be another monumental year. So, let’s ring in The New Year Nexthink-style! We asked some of the greatest minds […]
Proactive ITSM: Staying Ahead of The Curve
By David D’Agostino • December 20, 2018Although technology continues to evolve, the processes that support Information Technology Service Management (ITSM) have remained relatively unchanged for several decades. One of the main challenges to delivering high-quality IT services in this long-established approach is reactivity – that is, focusing on incident management as a means to resolve something that should never have happened […]
Windows as a Service: Stay Ahead. Keep Control.
By Denis Schertenleib • December 17, 2018With technology’s unrelenting advance, the evolution of the digital workplace has unarguably entered the fast lane. Microsoft – which provides critical digital workplace solutions through their Windows OS – is no exception. Indeed, end users indispensably depend on Microsoft’s range of workplace services to achieve everyday tasks – from simple log-ins to advanced programming – […]
Moving Ahead: $85 Million in Funding and the Next Chapter in Our Journey
By Pedro Bados, CEO & Co-founder of Nexthink • December 12, 2018Dear Nexthink community, Patrick, Vincent and myself founded Nexthink because we believed in a future in which IT departments and employees work together to have a great digital experience. At that time, we observed that IT departments were traditionally focused on server, network and applications and often neglected the employee experience as a key driver […]
How to Enhance Your ServiceNow Investment with Nexthink
By David D'Agostino • December 3, 2018In describing why Nexthink is a critical partner in their value-offering Morten Grønnebӕk, Chief Commercial Officer at BusinessNow, said “What we were experiencing as a consultancy company was that SLAs might be green out there, but your customers or end-users’ satisfaction was often red.” Indeed, prior to Nexthink, BusinessNow was increasingly faced with a major […]
How to Bring Light into the Darkest Corners of the Enterprise
By Martin Markovsky • November 27, 2018“Shadow IT refers to software (external or internal), applications and cloud services outside the ownership or control of the IT department.” In today’s fast-paced working environment, employees tend to rely less and less on IT departments. The use of workplace technology has never before been this accessible and essential and employees are increasingly confident that […]
The Seven Digital Sins Of IT-Business Disconnect
By Vincent Bieri • November 20, 2018This article, written by Vincent Bieri, Nexthink Co-founder, first appeared on Forbes on October 12, 2018. There’s a disconnect between business leaders and IT. As noted by a 2017 Forrester study conducted on behalf of Nexthink, just 36% of business users “think IT is aligned with the needs of the business,” even though technology services are now embedded […]
IT Webinar: Hello? Can you hear me? Diagnosing Skype for Business
By Nils Haza • November 13, 2018“Hello? Can you hear me? How about now? Sorry, you were breaking up there, let me move to a different spot.” This conversation is a daily occurrence across all businesses as employees rely on calls and conferencing tools, especially with the ubiquitous use of Skype for Business (S4B), to get work done. Successful organizations are […]