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Breaking Down the Barrier Between Employees and IT

Breaking Down the Barrier Between Employees and IT

By Heather Moses • April 16, 2019

  Rethinking the Digital Workplace In the traditional enterprise architecture, IT departments are far removed from employees and often even viewed as a secluded area of the business. Sure, IT would come help you relatively quickly if your computer wasn’t working or an application kept crashing, but for the most part, the IT employees kept […]

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How to Foster Positive Employee Experiences to Drive Long-Term Digital Transformations

How to Foster Positive Employee Experiences to Drive Long-Term Digital Transformations

By Vincent Bieri • March 28, 2019

This article, written by Vincent Bieri, Nexthink Co-founder, first appeared on Forbes on February 20, 2019. The term “digital transformation” has emerged as a veritable buzzword over the past few years, with more and more companies leveraging new technologies to fundamentally shift how they do business and how their employees accomplish daily tasks. According to […]

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Quantifying the Digital Employee Experience

Quantifying the Digital Employee Experience

By Samuele Gantner, Chief Product Officer at Nexthink • March 19, 2019

We’ve talked to a lot of people about their company’s digital employee experience the past few years – from C-suite executives and board members looking to make sure they’re doing what they can to make work lives better and retain staff, to the actual CIOs and IT managers tasked with changing and improving their employees’ […]

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The Three Imperatives For A Successful Digital Workplace

The Three Imperatives For A Successful Digital Workplace

By Vincent Bieri • March 14, 2019

This article, written by Vincent Bieri, Nexthink Co-founder, first appeared on Forbes on February 6, 2019. In order for employees to get their jobs done in today’s world, they are relying on IT departments to deliver and support more complex and diverse technologies than ever before. It seems like every employee has their own preferred workflow that […]

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Making Time: The 100-Hour Solution

Making Time: The 100-Hour Solution

By Vincent Bieri • March 5, 2019

This article, written by Vincent Bieri, Nexthink Co-founder, first appeared on Forbes on November 13, 2018. You’re losing time every day — time that your employees could spend focusing on critical tasks, solving persistent problems or innovating new ideas. Instead, they’re fighting with technology, struggling to make devices and services perform as they should. As noted […]

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From SLA to XLA: Rethinking End-User KPIs

From SLA to XLA: Rethinking End-User KPIs

By David D'Agostino • February 27, 2019

The 1980s was a period that set the ball rolling for many aspects of the technology that we are using today. Personal computers, such as the BBC Micro and similar devices, introduced the world in general to the power and potential of IT – a capability that has grown massively in sophistication and capability, to […]

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Putting Employees at the Centerpiece of Your 2019 IT Strategy

Putting Employees at the Centerpiece of Your 2019 IT Strategy

By Vincent Bieri • February 20, 2019

Focal Shift In recent years, IT professionals have been progressively realizing that successful IT strategies actually depend on a simple question: who? Indeed, for once, instead of asking “what” or “how much,” they are shifting their focus towards the people ultimately impacted by IT decision making – their employees. In today’s age of constant digital […]

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2019 Important IT Milestones

2019 Important IT Milestones

By Mike Betts • February 18, 2019

“What??? Fully end of life by April, you say? As in, ‘in-six-weeks’ April? Well, there go my weekends for a while. When will we ever get this right?”  We’ve all been there at some point, completely under water, late on key projects, having to fight to get our SLA and security KPIs green and completely forget that time is running and […]

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Thank You for Making 2018 Our Best Year Yet!

Thank You for Making 2018 Our Best Year Yet!

By Pedro Bados • February 14, 2019

As we reach the midpoint of the first quarter, we wanted to take a moment to look back on the past year – and thank our customers and employees for helping make it such a great one! Throughout 2018, there was a growing understanding of the importance of the employee experience to a company’s success. […]

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Investing in Employee Technology Experience

Investing in Employee Technology Experience

By Emily Schlick, Director of Technology User Experience, Express Scripts • February 12, 2019

“You’ve got to start with the customer experience and work backwards to the technology.” – Steve Jobs Just Ask! The top priority for Express Scripts’ end-user experience (EUE) team is to improve the technology experience for employees; they’re both our end users and our customers. But how do we know where to focus to improve […]

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