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There's a New Hero in Town: The Proactive IT Manager

There’s a New Hero in Town: The Proactive IT Manager

By Vincent Bieri • February 5, 2018

Imagine a world where IT is seen as the company hero; where employees are as productive as possible because they have hardly any computer issues; and help desk tickets are a rarity. In this world, where IT isn’t constantly putting out large fires, it can focus proactively on strategic initiatives that enable greater productivity and […]

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Teaming up to Boost IT Support, End-User Productivity

Teaming up to Boost IT Support, End-User Productivity

By Daniela Cassetta • January 24, 2018

As a certified ServiceNow partner, Nexthink has been committed to complementing the cloud-based IT services solutions with connectors that boost the capabilities of ServiceNow customers. To that end, we recently announced the Nexthink Incident Management Connector to the Now PlatformTM, which enables instant remediation of endpoint incidences, faster Meantime to Resolution (MTTR), greater endpoint visibility […]

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Improving the End-user Experience

Improving the End-user Experience

By René Fourel • January 22, 2018

This article, written by René Fourel, Vice President Portfolio, Communications & Infrastructure Solution Line at SITA, first appeared on SITA’s blog on April 14, 2017. It’s people who drive the air transport industry (ATI) – from specific industry roles such as sales agents, fares analysts, check-in staff and cabin crew to finance and administration. From the perspective […]

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Top 10 Most Popular Blog Posts of 2017

Top 10 Most Popular Blog Posts of 2017

By Heather Moses • January 15, 2018

It was an eventful year in digital transformation and for Nexthink in 2017. On the Nexthink blog, we worked hard to keep readers informed about emerging trends around digital transformation, end-user experience management, AIOps and provide leading best practices from IT leaders on improving IT experience in the enterprise. In a look back, we wanted […]

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After Three Decades - A Better Way to Manage and Prevent Incidents

After Three Decades – A Better Way to Manage and Prevent Incidents

By David D’Agostino and Mario Tarallo • January 10, 2018

As the business and technology landscape changes, so does that of corporate IT support. The enterprise IT Service Management landscape has changed beyond recognition over the past few years. Many organizations passed a tipping point several years ago where now every aspect of the organization needs technology support. In addition to supporting all systems, IT […]

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My Five Predictions for a Radically New Approach to End-User Computing in 2018

My Five Predictions for a Radically New Approach to End-User Computing in 2018

By Vincent Bieri • December 20, 2017

Nils Bohr, a Nobel Laureate in Physics, once said, “Prediction is very difficult, especially if it’s about the future.” While predicting what will occur in the future can be difficult, there have been lots of signs in 2017 that give us a good glimpse at what’s to come. Probably the most pervasive theme, which will […]

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Proving IT's Business Value: Aligning IT And Business Objectives

Proving IT’s Business Value: Aligning IT And Business Objectives

By Vincent Bieri • December 11, 2017

This article, written by Vincent Bieri, Nexthink Co-founder, first appeared on Forbes on December 6, 2017. Historically, technology has been seen as necessary line items without much strategic value. Even recent developments such as cloud computing and big data analysis have focused less on the value IT brings to the organization and more on the role of […]

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Why Isn't The CIO In The Boardroom?

Why Isn’t The CIO In The Boardroom?

By Vincent Bieri • November 27, 2017

This article, written by Vincent Bieri, Nexthink Co-founder, first appeared on Forbes on November 14, 2017. Technology is transforming business, and the impact is backed by solid data. According to Pierre Nanterme, the CEO of Accenture, more than half of companies that were on the Fortune 500 in 2000 are no longer around, and it […]

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Future Imperfect? The Evolving Value of IT

Future Imperfect? The Evolving Value of IT

By Vincent Bieri • November 21, 2017

Digital transformation is a top priority for organizations. As noted by Forbes, 88 percent of companies were on the road to digital-first environments back in 2014 — but the journey hasn’t been smooth. In fact, a recent study found that just over 20 percent of organizations are leveraging big data well enough to get ahead […]

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Dashboards Redefined - Building a Better Mousetrap

Dashboards Redefined – Building a Better Mousetrap

By Vincent Bieri • November 13, 2017

The market for network monitoring tools will “escalate at a rapid scale” over the next five years as companies search for ways to improve the consumer experience while simultaneously addressing internal performance issues.

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