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Back On Track: IT Operations And The Analytics Advantage

Back On Track: IT Operations And The Analytics Advantage

By Vincent Bieri • April 18, 2018

This article, written by Vincent Bieri, Nexthink Co-founder, first appeared on Forbes on March 21, 2018. IT operations has gone off the rails. It’s not the fault of hard-working technology professionals — in fact, it’s just the opposite — but as noted by Tech Republic, a recent study found that 62% of employees reported “broken IT processes” […]

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Nexthink + Splunk = Complete IT Environment Visibility

Nexthink + Splunk = Complete IT Environment Visibility

By Daniela Casetta • April 13, 2018

Today, we have some exciting news to share with you all. We’re launching the Nexthink Splunk Connector to help IT managers enhance their Splunk implementations with real-time visibility – visibility that will help them to better understand both what’s going on inside their networks – and with the overall IT service experience. As anyone currently […]

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What every IT Director needs to know about GDPR

What every IT Director needs to know about GDPR

By Matthew Aylard and Jean-Michel Mouche • March 28, 2018

There’s been tons of buzz around it for a while, but soon it will be here. The General Data Protection Regulation (GDPR) will take effect May 25, 2018, and will impact every company in any industry around the world that processes the personal data of European Union (EU) residents. The new law replaces the EU’s […]

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IT Compliance Begins at the Endpoint

IT Compliance Begins at the Endpoint

By Jean-Michel Mouche • March 26, 2018

It’s becoming harder than ever for IT and security stakeholders to ensure compliance to carefully laid-out security strategies and standards-of-use protocols regarding IT usage. Nowadays, risk isn’t only associated with technology vulnerability but behavioral activities as well – employees inadvertently downloading infected applications or visiting suspicious sites, or disgruntled employees deliberately leaking confidential corporate data. […]

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Recent DEJ Report Highlights Importance of Digital Employee Experience

Recent DEJ Report Highlights Importance of Digital Employee Experience

By Heather Moses • March 15, 2018

Recently, industry analyst firm Digital Enterprise Journal (DEJ) issued the results of research the firm had done into what would be the most important factors for successful IT operations in 2018. The full report, entitled “17 Areas Shaping the IT Operations Market in 2018” is an excellent read. One of the most important takeaways is […]

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There's a New Hero in Town: The Proactive IT Manager

There’s a New Hero in Town: The Proactive IT Manager

By Vincent Bieri • February 5, 2018

Imagine a world where IT is seen as the company hero; where employees are as productive as possible because they have hardly any computer issues; and help desk tickets are a rarity. In this world, where IT isn’t constantly putting out large fires, it can focus proactively on strategic initiatives that enable greater productivity and […]

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Teaming up to Boost IT Support, End-User Productivity

Teaming up to Boost IT Support, End-User Productivity

By Daniela Cassetta • January 24, 2018

As a certified ServiceNow partner, Nexthink has been committed to complementing the cloud-based IT services solutions with connectors that boost the capabilities of ServiceNow customers. To that end, we recently announced the Nexthink Incident Management Connector to the Now PlatformTM, which enables instant remediation of endpoint incidences, faster Meantime to Resolution (MTTR), greater endpoint visibility […]

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Improving the End-user Experience

Improving the End-user Experience

By René Fourel • January 22, 2018

This article, written by René Fourel, Vice President Portfolio, Communications & Infrastructure Solution Line at SITA, first appeared on SITA’s blog on April 14, 2017. It’s people who drive the air transport industry (ATI) – from specific industry roles such as sales agents, fares analysts, check-in staff and cabin crew to finance and administration. From the perspective […]

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Top 10 Most Popular Blog Posts of 2017

Top 10 Most Popular Blog Posts of 2017

By Heather Moses • January 15, 2018

It was an eventful year in digital transformation and for Nexthink in 2017. On the Nexthink blog, we worked hard to keep readers informed about emerging trends around digital transformation, end-user experience management, AIOps and provide leading best practices from IT leaders on improving IT experience in the enterprise. In a look back, we wanted […]

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