Description

Problem

You don't have visibility over your device landscape's driver compliance and, therefore, cannot update them before they become a problem. This leads to compatibility, security, and hardware functionality issues, which ultimately result in incidents and tickets for your service desk. In many cases, you also notice that out-of-compliance devices face performance issues that could have simply been avoided if the device's drivers were up to date.

Solution

Retrieve the number of pending driver, firmware, and BIOS updates on HP and/or Dell devices as reported by HP's "HP Image Assistant" and Dell's "Dell Update Package" driver manager software installed on the device. The Software will be automatically installed if not already present.

You can then trigger a driver update using the remediation remote action to enforce driver compliance at scale.

Expected value:

You will be able to easily see and rapidly enforce driver compliance across all devices in your landscape, enabling you to

• Prevent future tickets stemming from driver-related incidents.
• Save countless service-desk hours by avoiding the need to perform simple driver checks and/or updates.
• Reduce frustrations for employees experiencing performance issues related to missing drivers.

Screenshots