Employee Self Service V2


Employee Self Service V2

Latest Version:
Updated on June 2, 2023


Note: This V2 pack is designed to work with the new ServiceNow Incident Management Connector 2.4.

IT support teams are often faced with ticket escalations, reactive firefighting, and growing incident backlogs, which quickly drain IT resources, create employee frustrations and impact business wellbeing. To avoid these kinds of situations, proactive IT strategies become invaluable.

Employee self-help is a key element in enabling IT teams to be more proactive by giving employees the means to resolve IT issues themselves before they reach the service desk.

Nexthink self-help integration for the ServiceNow Service Portal enables employees to identify and resolve IT issues without interacting with IT. The Nexthink widget on the Service Portal automatically retrieves data about the logged-in user's device and applications and returns important fixes or suggestions that will best improve their digital employee experience.

The widget can return three different types of information:

  • Warnings: Informs an employee of a current issue that requires immediate attention and how to fix it with a single click or with step-by-step guidance.
  • Suggestions: Informs an employee of a current condition that could negatively impact them in the future and how to resolve it with instant fixes, awareness articles or guidance.
  • Green lights: Informs an employee of elements in their digital landscapes that are running smoothly or have successfully been fixed.

You will dramatically reduce incoming ticket count, help employees stay in control of their digital experience and allow support teams to focus on more important matters.

Note: This pack requires the updated ServiceNow Incident Management Connector 2.4,which can be downloaded on the ServiceNow store

Read more about the importance of self-help


  • - 02 Jun 2023 - Minor change to pack dependency
  • - 30 Mar 2023 - Minor updates and enhancements
  • - 24 Mar 2023 - Initial release

Required Products

Nexthink Act
Nexthink Engage


Windows 10
Windows 7


V6.29 and later