New Partnership Helps Companies Improve Employee Productivity and Reduce Costs by Delivering Seamless IT Operations
SINGAPORE – 20 August, 2018 ––Nexthink®, a leader in digital employee management software announced its partnership with NEC Asia Pacific to provide a comprehensive managed desktop and computing service to help companies manage their IT operations seamlessly.
It is believed that enterprises with 10,000 employees lose an average of 900,000 hours in lost productivity each year, due to IT issues. The problem is growing worse as hybrid IT environments grow more complex.
As a means to recover these lost manhours and reduce the burden of unnecessary help desk tickets, enterprises are starting to focus on digital experience management (DEM) -a performance analysis discipline that optimizes the operational experience and behavior of a digital agent, human or machine with the application and service portfolio of an enterprise. With DEM, help desk service agents can gain visibility into each user’s contextual experience, so they can know how to troubleshoot the issue even before they are notified. They can be proactive rather than reactive — something that every CIO wants to achieve.
With Singapore leading the APAC region in automation efforts, NEC is well positioned to deliver solutions that make their client’s more productive. Leveraging Nexthink’s DEM platform, NEC Asia Pacific enables customers to take a proactive approach to IT in the following ways:
- Gain visibility into all enterprise endpoints: In today’s digital-driven world, employees rely on an abundance of devices and applications to get their jobs done effectively. With so many endpoints in play, IT teams require live and historical data to make smarter, quicker decisions that keep everyday activities flowing smoothly.
- Detect issues and remediate, in advance: With employees relying on their devices, even a minor disruption can negatively impact employee productivity. With Nexthink, enterprise customers are able to go beyond the data to identify issues automatically and remediate them across all endpoints.
- Obtain IT complete digital span of control: With unrivalled speed and precision, IT teams have the power to analyse, visualize, and act in real-time to improve quality of IT services, better roll out new projects, and achieve greater levels of compliance.
“Companies are beginning to understand the value of real-time insight into all IT issues across the enterprise,” said Greg Cullen, Vice President (Asia Pacific) of Nexthink. “Through this partnership, NEC will help companies in Asia-Pacific proactively manage their IT operations to bolster company-wide efficiency.”
Since the introduction of Nexthink into its Managed Service portfolio, NEC customers can already see the improvements in overall IT management, eventually increasing employee productivity and driving down overall support cost through incident reductions.
“We’re excited to have the Nexthink platform as part of our growing solution framework, “said Lim Kok Quee, Managing Director and Deputy CEO (ASEAN Sub-Region) of NEC Asia Pacific. “Through analytics and automation abilities, IT teams can now gain insights they need to remediate issues with ease, thereby increasing employee productivity. Our customers are provided with the visibility and capabilities needed to make the most efficient IT decisions possible.”
Nexthink provides digital experience management for the enterprise. Leading global companies know that satisfied employees generate more satisfied customers. With Nexthink, organizations can deliver consumer-grade experiences to their employees to increase satisfaction and productivity. Nexthink combines data collection, monitoring, analysis, remediation, intelligence and communication, to engage with employees and gather the right context for continuous optimization. Nexthink is privately held with headquarters in Lausanne, Switzerland, and U.S. headquarters in Boston, Mass. Learn more at nexthink.com.
About NEC Asia Pacific Pte. Ltd.
Singapore-based NEC Asia Pacific (NEC APAC) is the regional headquarters for NEC Corporation (HQ: Japan) in the Asia Pacific region (South and Southeast Asia and Oceania). As a leading information and communications technology provider, NEC APAC provides innovative solutions and infrastructure to promote safety, security and enhance the quality of life for individuals and the community. NEC APAC’s expertise includes solutions for carrier networks, biometric identification, enterprise applications and infrastructure, unified communications, transportation solutions, multimedia displays and smart energy, as well as the provision of managed services and contact centre services.
Together with our research laboratories, NEC APAC provides cutting-edge public safety, cybersecurity technologies and enterprise solutions to enable safer cities, with a vision to create a brighter future. For more information, please visit http://sg.nec.com.
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