Nexthink Launches AI Drive to Help Companies Close ‘AI Value Gap’
BOSTON / LAUSANNE, September 15th, 2025 – Nexthink, the leader in digital employee experience (DEX) management, today announced the launch of AI Drive, a new tool within the Nexthink Infinity platform designed to close the “AI value gap” by giving organizations visibility, guidance, and measurement of AI adoption to increase enterprise productivity and employee confidence.
Despite nearly unanimous agreement (96%) among IT leaders that generative AI will significantly transform the way organizations operate in the next few years, concerns around the ROI of such projects are growing, fuelled by research from MIT showing that 95% of such projects yield no measurable business return.
“The gap between the revolutionary potential of AI and the reality for most businesses is huge,” commented Pedro Bados, CEO and co-founder, Nexthink. “Companies have committed billions, yet less than half (47%) of employees have the requisite digital dexterity to adapt to these new tools and productivity gains are stalling as a result. Employees are frustrated and leadership teams need answers to basic questions: how are AI tools being used across the organization, where is time being saved, and what measurable benefits are these tools bringing to the business?”
AI Drive has been designed to eliminate this problem by consolidating visibility, usage, guidance, and measurement into a single vantage point. By combining usage data with robust DEX data with user sentiment analysis, it uncovers employee pain points and adoption barriers, enabling organizations to act with targeted training, communication, and support. This ensures employees gain confidence, build trust in AI, and achieve productivity faster.
AI Drive covers general-purpose tools (ChatGPT, Gemini, Copilot, Claude), AI embedded in enterprise platforms, custom tools and more, ensuring no part of the AI landscape is overlooked. And, because AI Drive enables companies to benchmark themselves against 1,000+ global organizations, leaders can see if they are leading or lagging behind when it comes to deriving value from their AI investments across key metrics such as AI engagement time per employee.
Key features:
Visibility: Gain oversight of the full AI landscape, eliminating blind spots and enabling governance, compliance, and informed investment.
Usage: Discover how top performers succeed, gain evidence of which use cases create value, and direct adoption strategies accordingly.
Guidance: Supports employees in gaining confidence with AI tools faster and helps replicate proven success from champions to the broader workforce.
Measurement: Deliver board-ready dashboards that translate AI activity into ROI while providing leaders with context through benchmarking.
“This is not about slowing down AI, it’s about making it sustainable,” added Bados. “Those who can measure and steer AI will not just withstand the shift; they will define the next era of transformation. But that is only possible if businesses are able to track how every AI tool is being used across the organization, empowering employees to use them with confidence and precision, while giving leaders visibility into outcomes and productivity at scale.”
AI Drive will be available to all Nexthink Workplace Experience customers at no additional cost from October 30th. Visit Nexthink Experience in London (September 30 – October 1) or Boston (October 13-14) to find out more.
About Nexthink
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 20 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
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