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Email applications are the backbone of corporate communication, with Microsoft Outlook the most common for organizations across the globe. Its ubiquitous usage means that any performance, stability or versioning issues can have dramatic consequences on employee productivity and satisfaction.\n\nA performant, stable and well-managed Outlook environment is vital.\n\nThe Outlook Troubleshooting library pack provides both administrators and architects with a comprehensive understanding of employees' experiences with their outlook environment.\n\nTailored scores and metrics offer quantified, at-a-glance visibility of the outlook digital employee experience, with further dashboards to drill down into areas of improvement:\n\n* Landscape: monitor devices running outlook and their respective versioning and track employee adoption using Focus Time\n* Stability: track crashes, freezes, plug-in stability and start-up time across the Outlook environment\n* Performance: measure CPU and memory performance, as well as network usage, broken down by device and respective version\n* Configuration best practices: identify devices running outlook with excessively large storage files, or with storage files on network locations.\n\nWith this information, you can monitor, manage and deliver the ideal outlook experience. 

Outlook Troubleshooting

This Remote Action can be used to retrieve details of Microsoft Outlook crashes - this includes faulting outlook executable crashes, and also crashes caused by Outlook plugins.\n\nThe most recently detected crash (if any are available) is displayed in the output.\n\nThe information is gathered by the Remote Action inspecting the Application Event Log for event ID's 1000 (application crashes) filtered to Microsoft Outlook.

Number of days since crash event was created to include in scope. Provide 0 to search entire log

Crash event age in days

Get Outlook Crash Details

Date of last logged crash of a Microsoft Outlook plugin

Last crashed plugin date

Name of last logged crash of a Microsoft Outlook plugin

Last crashed plugin name

Name of a Microsoft Outlook plugin that crashed most frequently

Maximum crash count plugin name

A list of all logged Microsoft Outlook plugin crashes with its total count, sorted by most recent date

Crashed plugin list

Obtains the number of PST and OST files a user has connected to Outlook, and their overall size.

Size in GB of the OST file to check. OST files exceeded the value are reported

OST size threshold

Get Outlook storage info

Total amount of size the PST files that the current user has connected to Outlook

PST overall size

Number of PST files current user has connected to Outlook

Number of PST files

Number of PST files current user has connected to Outlook on a network folder

Number of PST files in network

List of PST files current user has connected to Outlook on a network folder

PST files in network list

Total amount of size of the PST files located in Network folder

PST files in network overall size

Total amount of size the OST files are taking in the machine. The Outlook Application size calculation may differ from the real file size

OST overall size

Number of OST files current user has connected to Outlook

Number of OST files

If an OST file on the device exceeds the threshold input this value is set to True

OST threshold exceeded

List of file paths showing the OST files which have breached the threshold input value

OST threshold exceeded paths

Retrieves the installed Microsoft Office Outlook COM Add-ins sorted by status and name.

Get Outlook plugins

Outlook plugins count

List of Microsoft Outlook Add-ins sorted by status and name. It displays the name, version and status of each Add-in

Outlook plugins info

This Remote Action helps to give organizations a deeper view into Outlook add-in performance and Outlook stability, to make it easy to understand where Outlook add-ins are experiencing poor startup performance or stability problems, which are causing add-ins to be set to disabled.

Add in name 1

Add in name 2

Add in name 3

Add in name 4

Add in name 5

Add in name 6

add in name 7

Get Outlook add in diagnostics

Outlook version

Number of crashes detected for Outlook in the last 24 hours

Number Outlook crashes last 24 hours

Add in version 1

Add in time to start 1

Number of crashes detected for Outlook add-in in the last 24 hours (based on Outlook application event log ID 59)

Add in number crashes last 24 hours 1

Add in disabled 1

The description of why the add-in was disabled

Add in disable reason 1

Add in version 2

Add in time to start 2

Add in number crashes last 24 hours 2

Add in disabled 2

Add in disable reason 2

Add in version 3

Add in time to start 3

Add in number crashes last 24 hours 3

Add in disabled 3

Add in disable reason 3

Add in version 4

Add in time to start 4

Add in number crashes last 24 hours 4

Add in disabled 4

Add in disable reason 4

Add in version 5

Add in time to start 5

Add in number crashes last 24 hours 5

Add in disabled 5

Add in disable reason 5

Add in version 6

Add in time to start 6

Add in number crashes last 24 hours 6

Add in disabled 6

Add in disable reason 6

Add in name 7

Add in version 7

Add in time to start 7

Add in number crashes last 24 hours 7

Add in disabled 7

Add in disable reason 7

If the Remote Action detects that one or more Outlook add-ins on the device are disabled this output is set to True

Outlook Troubleshooting

Description

Versions

Content

Required Products

Platforms

Compatibility