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IGEL thin client diagnostics


IGEL thin client diagnostics

Latest Version:
Released on November 23, 2022

This content can be installed directly from the in-product library in your Nexthink Infinity platform. For details on how to access the in-product library click here.


RequirementsThis pack requires the IGEL data collector to be installed on IGEL-powered thin clients


With hybrid working gaining in popularity, so are the use of virtual desktops in large enterprises. Today, many thin clients run the IGEL operating system to access these desktops, directly influencing virtual desktops' performance and user satisfaction. Unfortunately, a lack of accurate insight from thin clients makes it difficult to rapidly detect or diagnose the root cause of desktop virtualization issues caused by the endpoint. This leads to undiagnosed poor performance and suboptimal experiences with key collaboration tools such as MS Teams or Zoom.


Combine key Nexthink insights (such as network latency and Employee Experience) with data from the IGEL data collector (CPU, Memory, Wi-Fi usage) to gain immediate and accurate insight into the performance and adoption of your thin clients across the organization.

Get Started!

This pack offers a range of built-in dashboards and metrics to keep an eye on the status and health of devices and applications in your inventory.

You're welcome to copy or edit this content to familiarize yourself with how to create and implement your dashboards.

Key Features:

  • Track and understand the adoption of your thin clients across the organization
  • Identify if Wi-Fi signal strength issues are causing networking delays
  • Correlate potential issues with specific IGEL operating system versions


  • - 23 Nov 2022 - Initial release




V2022.8 and later