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What isEnd User Experience Management (EUEM)?

EUEM & the world of proactive IT support

End User Experience Management—sometimes called Digital Employee Experience Management—combines real-time analytics, employee sentiment data, and automated remediation that can be used to help IT better engage, empower and delight people at work. Traditional IT tools help monitor and manage performance from the perspective of technology, but EUEM allows IT to measure and manage experience from the end user’s perspective.

End User Experience Management (EUEM) and Application Performance Monitoring (APM)

Similar to APM, EUEM provides visibility into how applications are performing. However, EUEM provides visibility into the performance and end user experience of any application, not just custom applications that the organization has built. It then combines this with visibility into devices, operating systems, virtual environments, and networks for a unified, real-time view of end user experience. In addition, EUEM corroborates technical performance information with what end users are actually experiencing, as captured by employee feedback.

EUEM focuses on the comprehensive picture from the perspective of end users—while APM and other monitoring tools focus on performance from the perspective of the technology itself.

EUEM is a broader discipline, covering devices, applications, networks, and other resources.

EUEM not only monitors the resources an employee interacts with, but also goes several steps further: it enables proactive remediation of issues to improve employees’ computing experience.

Building on Digital Experience Monitoring (DEM), End User Experience Management focuses purely on employee experience while adding AI-driven analytics, scoring, sentiment gathering, and automated remediation. Just as the field of Customer Experience has grown to address the full range of customer interactions, End User Experience Management now serves the distinct needs of the IT organization in monitoring and improving employees’ digital experience. It combines technical metrics and employee sentiment to provide a complete view and objective measurement of employee experience across all resources.

Improving the End User Computing Experience

At Nexthink, we help you continuously improve technology’s ability to engage, empower and delight people at work, no matter where they work. We give you unprecedented insight into employees’ daily experiences with devices, operating systems, applications, and networks, and provide clear, targeted recommendations for improvement. You gain the insight to diagnose and proactively solve technology issues, even for employees working from home. Nexthink also helps you enable the successful planning, rollout and adoption of technologies like VDI, Office 365, Microsoft Teams and much more.

By continuously measuring experience, recommending improvements and automating action, Nexthink helps you shift from reactive to proactive.

Nexthink allows us to kill blind spots; it shows absolutely everything going on with our devices and end users.

André Spölming

IT Lead, Apetito

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