IT is Trapped in a Vicious Circle
Employees expect to work with the best tools in tech, from wherever they are, and however they choose. Companies understand this expectation — 58% say that improving their employee experience is a critical priority. And yet, IT seems trapped in a vicious cycle, unable to deliver what is asked of them.
They’re pressured to roll out new technologies and drive innovation, all while providing instant support for employees in an ever-changing workplace. But IT’s increasing spend on ticketing, workflow and technology management tools makes little impact – with 45% of all technology problems not even reported.
The Digital Employee Experience Gap
Existing solutions tell you how IT services are provided and delivered, but not how they are consumed. IT can’t tell you how employees use their services, or how those services impact their productivity and engagement.
These blind spots...
It’s time for a new era…
Because the way we work demands it.
Continuously Improve Experience
What is the experience from an employee’s point of view?
Digital Employee Experience Management is an emerging discipline that provides a new way for IT to continuously improve technology’s ability to engage, empower and delight people at work no matter where they work - any time, all the time.
Continuously Measure and Manage Digital Employee Experience
Real-time analytics, employee sentiment and automated remediation