Description

Problem

OneDrive is critical to remain productive. However, synchronization issues are common, leading to many frustrations, productivity issues, and, ultimately, L1 tickets. Although in most cases, the fix is simple, it still requires a ticket and calls to the desk, taking up more of IT support's time.

Solution

Trigger an automated workflow across any group of devices to verify and ensure OneDrive is present and properly synchronized. If any issues are detected, the workflow automatically performs the necessary remediation.This workflow automatically enables you to resolve and filter out common OneDrive issues. This saves significant time for any support team, enabling them to investigate and focus on more serious problems.

Key Features:

• Fully automated compliance assurance process for OneDrive using Nexthink Flow.
• Automate the retrieval of OneDrive status information to take appropriate action based on results.
• Perform installations on devices where the client is not present.
• Reset OneDrive on devices where the client is not properly synchronized while notifying the user using the relevant campaign.

Screenshots