Description

Problem

As a vital collaboration tool, productivity and satisfaction are critically impacted when Microsoft Teams is not working as intended. This is often due to common L1-level compliance issues: presence, versioning, or incorrect configurations. Regardless of the issues(s) detected, L1 agents must find and treat each type of problem separately to ensure compliance.

Solution

Trigger an automated workflow across any group of devices to perform a series of automated compliance checks to ensure that MS Teams is present, compliant, and up-to-date. If any issues are detected, the workflow automatically performs the necessary remediation. This workflow automatically enables you to resolve and filter out common compliance issues. This saves significant time for any support team, enabling them to investigate and focus on more serious problems.

Key Features:

• Fully automated compliance assurance process for MS Teams using Nexthink Flow.
• Automate the retrieval of key Microsoft Teams status information to take appropriate action based on retrieved data.
• Perform (re)installations on devices where the client is not present or outdated, with appropriate engage campaigns to ask and notify the user.
• Clear cache across devices that do not require a re-install.
• Disable GPU acceleration on all devices where it is enabled while notifying the user using the relevant campaign.

Screenshots