Description

Problem

Devices without an Intune client working as intended represent significant compliance issues, generating serious end-point management complications. Today, detecting, troubleshooting, and remediating the root cause of broken clients can be lengthy for support agents, who are often left unaware of the issue until it is too late.

Solution

Trigger an automated workflow across any group of devices to perform a series of checks and self-heal actions to ensure the Intune client is synchronized and compliant with the required services, certificates, and sync policies. If any issues are detected, the workflow automatically performs the necessary remediation. If these common issues cannot be resolved by the workflow, an ITSM ticket will be automatically created with the relevant information to notify support.This workflow automatically enables you to resolve and filter out common Intune issues and ensure compliance across the landscape. This saves significant time for any support team, enabling them to investigate and focus on more serious problems.

Key Features:

• Fully automated compliance assurance process for Intune using Nexthink Flow.
• Automate the retrieval of Intune error logs and status information to take appropriate action based on results.
• Start the Intune Management Service if it is not running on the device.
• Force the Intune client to sync policies.
• If problems persist and/or Intune services are missing, retrieve logs to include in an automatically created ITSM ticket using an API integration.

Screenshots