Description

Problem

To efficiently diagnose a problematic device, support agents need the context of the device's current situation, such as its overall health and factual specifications.

But retrieving this information can take time. Often, this requires scheduling time directly with the end user to diagnose their device, taking up both the end user's and support agent's productivity time.

Solution

Access a dashboard that can be filtered on a single device to gain contextual insight during diagnosis. This includes factual specifications and device health status, as well as the ability to benchmark the device against all other devices in the environment to monitor any deviations from corporate standards.

Support teams can save countless hours by having key device health and benchmarking data points at their fingertips during diagnosis.

Key Features:

• Review of key device and hardware specifications.
• Monitoring of key devices, applications, and connectivity health KPIs to support device diagnosis.
• Benchmarking of the chosen device against all other devices to check deviation from corporate standards.
• Advanced timeline to track more granular data points using data retrieved with remote action.

Screenshots