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Digital Employee Experience For Dummies®

Digital Employee Experience For Dummies®

A Wiley Brand

Welcome to the Digital Employee Experience For Dummies® eBook, a Nexthink Special Edition in partnership with Wiley & Sons, Inc.

This exclusive eBook presents a list of practical steps your IT department can take to deliver a great Digital Employee Experience (DEX).

After reading, you’ll learn:

  • How to apply a DEX Management strategy to your organization
  • How to calculate a DEX score
  • How to identify and repair the IT/employee experience gap
  • How to solve tech problems faster
  • How to move from a service level agreement (SLA) to an experience level agreement (XLA) – and why that matters
  • How to respond to the work challenges from the pandemic
  • Ten critical DEX terms and their meaning