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Press Release|3 minutes

Nexthink Announces Integration with ServiceNow Service Graph Connector Program

New integration arms customers with the ability to speed time to value and a superior digital employee experience.

Lausanne / Boston – June 23, 2021 – Nexthink, the leader in Digital Employee Experience (DEX) management software, today announced it has joined the ServiceNow Service Graph Connector Program with the release of the Nexthink Service Graph connector, helping customers quickly, easily, and reliably load third-party data into their system, enabling data quality, timeliness, and scalability.  

The Service Graph Connector for Nexthink enables customers to effortlessly enrich and enhance their CMDB environment with key Nexthink DEX intelligence to greatly improve visibility over digital services throughout their entire lifecycle, allowing customers to:  

  • Connect the dots between devices, application and their relationships to drive rapid and impactful change management, incident management and transformation activities. 
  • Simplify the data ingestion process with guidance, governance and reconciliation capabilities to guarantee data quality from the start and avoid headaches during implementation.  
  • Scale the CMDB to easily work with large amount of data while maintaining quality, enabling fast and effective investigation across the entire database.  

 “Nexthink and ServiceNow are a natural fit and together we can equip IT and end-user computing teams with the data and insights they need to do their job more proactively at scale, ” said Yassine Zaid, Chief Strategy Officer at Nexthink. “This is especially important now in the world of remote work, where thousands of employees are scattered across geographies. Nexthink with ServiceNow, empowers IT to bring together technology, people, and processes into a service-oriented view to provide the best digital experiences.” 

“I would say a key benefit of the product, is the ability to integrate with other tools and especially ServiceNow which is bringing huge transformation within the IT ecosystem, said Bruno Pinon, Future of Work & Digital Workplace Director, Fujitsu. “So, it is key to pair those two to deliver strong services with ServiceNow and enhance employee experience with Nexthink.”  

ServiceNow Service Graph, the next-generation system of record for digital products and services, evolves the ServiceNow Configuration Management Database (CMDB) beyond inventory and asset management. IT organizations are empowered with a broad and deep data foundation for managing the entire lifecycle of digital products and services. Service Graph underpins all ServiceNow products, allowing customers to tie together technology, people, and processes into a service-oriented view. This connected approach enables customers to leverage their existing CMDB investment to rationalize portfolios, automate development and cloud operations, manage risk, and understand ROI, driving high-value business outcomes. 

“ServiceNow is leading the future of work by creating great experiences for businesses,” said Jeff Hausman, vice president and general manager of IT Operations Management, Security, and CMDB, ServiceNow. “We are pleased to have Nexthink integrate its Nexthink Service Graph Connector to help further enhance satisfaction, build trust, accelerate time to value, and reduce risk for our joint customers.”  

For more information about Nexthink & ServiceNow, visit the following resources: 

About Nexthink

About Nexthink 

Nexthink is the leader in digital employee experience management software. The company gives IT leaders unprecedented insight into employees’ daily experiences of technology at the device level – freeing IT to progress from reactive problem solving to proactive optimization. Nexthink enables its more than 1,000 customers to provide better digital experiences to more than 11 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. 

 ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. 

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