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Digital Experience Score

Measure and improve the Digital Experience of your employees.

Description

A version of the Digital Experience Score based on hard data only, without the Nexthink Engage campaign, is available here.

The Digital Employee Experience can be defined as “the ability of an employee to get things done by interacting with the IT environment in a safe and enjoyable manner”.

By combining user sentiment with hard data retrieved from the endpoints, the Digital Experience Score (DXS) provides a simple yet actionable way to both monitor the real experience of the employees with their digital workplace and identify opportunities for improvements, which might lead to increased productivity, reduced costs, reduced attrition and reduced time to market. The DXS assesses six areas impacting the digital employee experience:

  • Device
  • Web browsing
  • Business applications
  • Productivity & collaboration tools
  • Security
  • Overall employee Satisfaction

The Digital Experience Score library pack requires just a couple of simple mandatory configuration steps.

Choice of business applications

  • Identify 6 web-based and 4 desktop-based applications
    • They should include neither browsers nor Microsoft Office suite programs.
    • Give preference to applications widely used in the organization over critical ones used just by a small subset of the employees.
  • In the Finder, customize the two categories below:
    • DXS – Binary: edit the auto-tagging conditions for the existing keywords (DesktopApp1, DesktopApp2, etc.) and specify the executable (or application) name of the chosen desktop-based applications;
    • DXS – Domain: edit the auto-tagging conditions for the existing keywords (WebApp1, WebApp2, etc.) and specify the domain of the chosen web-based applications.

IMPORTANT: do not modify the names of the keywords, just the auto-tagging conditions.

  • In the Portal, edit the Business apps dashboard to rename all the labels of the widgets related to the 10 applications. Replace Desktop App1, Web App 1, etc. with the actual names of the applications.

Specification of internal domains

Make sure that the internal networks and domains are specified in the Web Console as explained here. This configuration is specific to each Engine. If there are several Engines installed, the internal networks and domains should be set for each one of them.

Nexthink Engage campaign

Reach out to the Nexthink Professional Services or certified partners to fine tune the configuration of the campaign. The continuous improvement feature ensures that, by randomly addressing a subset of the total end user population each day, the number of employees contacted daily is minimized, while ensuring that the number of responses yield a meaningful, representative average.

Note

Once the Library Pack is installed, the data collected to compute the Digital Experience Score is automatically shared with Nexthink, allowing Nexthink to provide comparative insights by benchmarking the Organization’s Digital Employee Experience Score against other Organizations. Data collected by Nexthink is non-Identifiable Information be it personal, device or application and it is used for no other purpose than providing such comparative insights.

Screenshots

Content

Campaigns
Categories
Dashboards
Metrics
Scores

Required Modules

Nexthink Engage

Platforms

Windows

Compatibility

V6.20 and later
Thank you!