Digital Experience Score
This content can be installed directly from the in-product library in your Nexthink Infinity platform. For details on how to access the in-product library click here.
Description
Digital Experience
Digital Experience (DEX) refers to an employee's ability to get things done by interacting with the IT environment in an enjoyable and effective manner. It is the cumulation of events and touchpoints with IT that impacts an employee's perception of it. The DEX score retrieves hard data from your endpoints to offer a simple way to measure your employees' experience with their digital workplace. It also captures the satisfaction of employees with IT to balance it with the data collected on the devices. The end goal of reporting on the situation and identifying improvement opportunities.
Solution
This Library Pack contains a single live dashboard to visualize your DEX score across the four areas of impact - endpoint, applications, collaboration, and IT satisfaction - and their individual sub-scores.
Screenshots
Versions
- 1.0.0.7 - 27 Mar 2023 - New Sentiment widgets and in-product documents have been added.
- 1.0.0.5 - 27 Mar 2023 - The location type (Remote/On-Site) widget and filter have been added.
- 1.0.0.4 - 27 Mar 2023 - The device responsiveness score widget has been removed, and the Endpoint score widgets have been re-arranged.
- 1.0.0.3 - 27 Mar 2023 - Gauges now use the new threshold feature.
- 1.0.0.2 - 27 Mar 2023 - The Device Responsiveness node has been removed. Added filter by username
- 1.0.0.1 - 24 Feb 2023 - Fixed an issue with the endpoint score timepicker
- 1.0.0.0 - 24 Feb 2023 - Initial release