Application Success, Unlocked: Nexthink Adopt Comes to Infinity

Don’t Let Adoption Challenges Hold You Back: Adopt’s Core Features  

Nexthink Adopt has already helped organizations reduce IT tickets, improve data quality, and accelerate user adoption through a powerful set of capabilities purpose-built for browser-based enterprise applications. These include: 

• In-App Guidance and Walkthroughs 
  Step-by-step help embedded directly into the user’s flow of work. No classroom trainings or external portals, just real-time support where and when it’s needed. 
• Contextual Tooltips and Process Reminders 
  Smart, in-the-moment nudges that help users avoid mistakes, stay compliant, and complete key tasks on time. 
• Self-Service Help and Embedded FAQs 
  A lightweight way to give users answers without opening a support ticket. FAQs and documents appear directly in the app interface. 
• Deliver the Right Guidance to the Right User, Instantly 
  Use live business context (like department or role) to personalize the experience and ensure relevance at every step. 
• Predictive Analytics 
  Uncover usage patterns, adoption drop-off points, and areas for improvement with real-time analytics that go beyond basic click-tracking. 
• No-Code Setup 
  Deploy and scale across your SaaS stack through a browser extension, no additional agents, coding, or infrastructure required.

With these features, organizations have seen: 

• 91% increase in user engagement 
• 50% decrease in time to complete core business tasks 
• 15% reduction in user confusion 

Major Upgrades That Make Adopt Smarter, Faster, and More Powerful 

Adopt is now available on the Nexthink Infinity platform, unlocking new capabilities that make it even more impactful for IT and business application leaders alike. 

• Unify Your Data with Built-In Infinity Dashboards 
  All adoption metrics, from guide engagement to task completion rates, are now visible directly in your Infinity workspace. No toggling, no guesswork.
• Orchestrate Complex Journeys Across Applications 
  Create structured, role-based experiences that guide users through workflows that span multiple apps, ideal for onboarding, training, and compliance. 
• Improved Analytics 
  ⁠Real-time analytics, multi-dimensional filtering and analysis capabilities, drill-down to individual users, and out of the box and customizable dashboards. 
• Enhanced Admin Management
  ⁠Granular permissions and role-based access control (RBAC) and comprehensive data export grant greater flexibility and security. 
• More Data and Reach
  ⁠Better understand and improve the employee experience with application monitoring and two-way communication via desktop pop ups. 
• Easy Access Content Hosting
  ⁠Host guidance materials (e.g., PDFs, videos) within Nexthink to access from Context Help. 
• AI Guidance for Writing and Content Creation
  ⁠Increase productivity with in-the-moment writing support with AI-powered writing assistance. Generate drafts, and enforce tone, clarity, and compliance, customized to your organization’s policies.  
• AI-Powered Platform
  ⁠Drill down into the most comprehensive data on employee application usage across 20 million users with benchmarks and customizable dashboards. 
• Pinpoint Root Causes with Deeper User  
  Predictive analytics helps you combine user behavior and technical data to isolate, and fix, adoption blockers faster than ever. 
• Skip the Setup Delays 
  Adopt runs through your existing Nexthink browser extension, if you’re using Nexthink today, you’re already ready to go. 
   

Application Owners: Act Now to Maximize Adoption and Accelerate Real Business Value 

For application owners, successful adoption isn’t just about users logging in, it’s about ensuring critical workflows are completed correctly, consistently, and with minimal effort. With Nexthink Adopt, you can move beyond basic usage metrics and start delivering measurable business impact across every application you manage. 

Key digital adoption use cases include: 

• Accelerate Time-to-Value with Guided Onboarding 
  Bring new users up to speed faster with structured checklists, multi-app walkthroughs, and personalized training embedded directly in the applications they use. 
• Roll Out Process Changes Without Disruption 
  Whether launching new features or changing workflows, Adopt provides in-app tooltips, pop-ups, and contextual guidance to help employees adapt instantly, no retraining sessions or follow-up emails required. 
• Drive Better Data Accuracy, Right at the Source 
  Improve process outcomes and reduce downstream errors by guiding users to enter the right data, in the right format, the first time, with field-level support and validations. 
• Reduce Support Burden and Free Up IT 
  Deflect high volumes of repetitive questions with embedded FAQs and contextual help. Employees solve issues in the moment, without submitting a ticket. 
• Ensure Audit-Ready Compliance Every Step of the Way 
  Reinforce regulatory or process-critical tasks with required steps, track user behavior, and provide visibility into adoption for audits and internal controls. 
• Measure and Improve What Matters 
  Track adoption trends, engagement rates, and user behavior across all your key workflows, then use those insights to refine experiences and improve ROI over time. 
• Target Content for Maximum Impact 
  Leverage rich business context from tools like Workday or Salesforce to segment guidance by role, location, or department, delivering personalized support at scale. 
• Accelerate AI Adoption Across Your Workforce 
  Rolling out generative AI tools like Microsoft Copilot? Nexthink Adopt ensures your employees understand, trust, and use AI tools effectively. With embedded guidance that reminds them of what’s safe to put into the AI, process prompts, and behavioral analytics, application owners can identify where AI adoption lags, and provide the targeted support needed to close the gap. This means faster time-to-value, fewer mistakes, and greater confidence in AI-driven workflows. 

See It for Yourself, Your Applications (and Your Users) Will Thank You 

Adding Adopt is the natural next step to unlock the full value of your technology investments. From seamless onboarding to smarter change management, Adopt empowers your employees, your application owners, and your IT team, all from within a single platform. 

Book a demo today to see how Nexthink Adopt can help your workforce move faster, your applications perform better, and your transformation initiatives succeed without compromise.