Apps are too much work
Your team can do everything right, and your application can still fail. What if the employee never opens it, can’t complete a task, or there’s a slowdown or outage? Productivity decreases, complaints increase, and your team is blamed. Instead, you need greater control and visibility into your employee's total experience with their critical business applications.
Adopt turns AI insight into action by delivering in-app guidance, nudges, and guardrails that help employees use AI tools confidently, correctly, and consistently in the flow of work.
Nexthink Adopt is a DEX-powered digital adoption platform that helps enterprises maximize the value of their browser-based applications. Acting as a lightweight overlay on web applications, Adopt delivers contextual in-app guidance, process validation, self-help support, and AI-driven adoption analytics.
Built on the Nexthink Infinity platform, Adopt enables end-to-end application success by increasing software adoption, improving data quality, reducing IT tickets, and boosting employee productivity across enterprise applications.
Nexthink Adopt improves productivity by delivering step-by-step guidance directly within applications, reducing navigation time, confusion, and rework.
Organizations using Adopt have achieved:
• 50% reduction in navigation time
• 91% increase in user engagement
• 37,000+ efficiency hours saved
• Up to 50% reduction in application-related IT tickets
By helping employees complete tasks correctly the first time, Adopt reduces friction and keeps workflows moving.
Adopt increases data quality by validating inputs in real time and guiding employees through correct workflows. Field-level prompts, tooltips, and process validation ensure information is entered accurately the first time.
Customers have achieved:
• 210% increase in accurate first-time inputs
• 79% reduction in rework
Improved data accuracy reduces compliance risk, reporting errors, and operational inefficiencies.
Nexthink Adopt provides AI-driven adoption analytics that reveal how employees interact with applications, where workflows stall or drop off, which features are underutilized, and where friction generates support demand. Dashboards provide visibility into user engagement, guide consumption, and process efficiency, allowing IT teams and application owners to identify adoption gaps and prioritize improvements. These insights empower organizations to proactively optimize digital workflows rather than reacting to problems after they escalate.
Traditional training is often forgotten quickly and disconnected from real-world application usage. Nexthink Adopt replaces static training materials with moment-in-time, in-flow guidance embedded directly into enterprise applications. Instead of relying solely on classroom sessions or documentation, employees receive contextual walkthroughs and reminders while completing actual tasks. This approach accelerates onboarding, reduces resistance to change, and supports successful digital transformation initiatives by ensuring employees can confidently adopt new tools and processes.
Targeted desktop pop-ups allow organizations to reach employees even when an application is not open. These pop-ups can promote new features, guide users to approved tools, share best practices, collect feedback, or resolve issues before they escalate into support tickets. By extending engagement beyond the application screen, Adopt enables organizations to influence adoption and behavior across the broader digital workplace environment.
Organizations using Nexthink Adopt have achieved significant and measurable business impact across productivity, cost savings, engagement, and data quality. Customers have reported over $1.3 million in total savings during large-scale application rollouts, more than $1 million in total ROI in global enterprise deployments, and $200,000 or more saved in support costs within nine months. Enterprises have prevented up to 115,000 IT tickets and deflected more than 14,000 tickets within the first months of deployment.
In terms of productivity and efficiency, customers have realized a 50 percent reduction in navigation time, more than 37,000 efficiency hours saved, over 12,000 rework hours eliminated, and up to 8,000 hours saved annually through improved process completion. Engagement and adoption metrics have also improved significantly, with a 91 percent increase in user engagement, a 104 percent increase in self-service adoption, a fourfold improvement in required task completion, and a 32 percent increase in targeted process usage.
Data quality improvements include a 210 percent increase in accurate first-time data inputs and a 79 percent reduction in rework. Together, these outcomes demonstrate how Nexthink Adopt drives measurable improvements in digital adoption, operational efficiency, cost reduction, and overall application success.
Yes. Nexthink Adopt works across browser-based enterprise applications, including platforms such as Workday, Salesforce, ServiceNow, ChatGPT and all other web-based systems. It delivers consistent guidance, analytics, and engagement across multiple applications, enabling organizations to manage digital adoption holistically rather than tool by tool.
AI-assisted writing in Nexthink Adopt provides real-time, contextual writing support directly within browser-based enterprise applications. As employees draft content in fields such as case notes, HR updates, CRM entries, or internal communications, AI-assisted writing helps improve clarity, tone, and structure while ensuring alignment with company standards and policies. Because it operates within the flow of work, employees can communicate more effectively without switching tools or interrupting their workflow. This capability enhances consistency, reduces rework caused by unclear or incomplete entries, and supports higher-quality data across enterprise systems.
