With the ever-accelerating roll-out of SaaS applications, companies are more challenged than ever to balance the productivity of their employees with license costs. Companies know how many licenses they purchased, and how many the vendor says are in current use, but over time, this information doesn’t always match with actual employee use of web and SaaS applications.
In addition to this typical challenge, a large consumer products retailer acquired a small regional competitor. Their merger activity included consolidating sales without impacting productivity and revenue goals. With Nexthink, IT gained a continuous view over time of all employees’ usage of Salesforce to rationalize license costs while delivering uninterrupted employee productivity.