To generate real value, companies need to be focused on meaningful outcomes, not just metric outputs. A key challenge is that many companies are restricted within their established IT goals, only able to assess current performance and not look toward improvement. Traditional service level agreements (SLAs) target pre-determined goals and existing processes, which forces IT teams to be reactive when employees raise issues. As workplaces embrace hybrid models long-term, creating superior digital employee experiences and practicing proactive IT strategies will become even more critical to company success.
This is where experience level agreements (XLAs) have the opportunity to make a real impact. Watch this webinar replay to learn:
- What an XLA model looks like
- How businesses can use an XLA model to disrupt stagnant workflows and identify growth opportunities, without derailing current operations.
- The value of shifting your IT strategy from reactive to proactive when it comes to employee experience
- How an XLA approach supports continuous service improvement