Join experts from Microsoft and Nexthink as they discuss internal best practices for extending your company’s hardware refresh cycle – without negatively affecting end user experience.
The typical time-based refresh cycle for hardware such as laptops can lead to employees complaining that their computer is ‘not up to the task’.
‘I need a faster computer’ is a common complaint but the real need is often hard to quantify.
On top of this, the global chip shortage has led to lead times of 6 – 9 months on popular business-spec laptops; stretching timescales and flooding the service desk with support tickets from frustrated users.
All of these problems can be avoided by moving away from the default three year cycle and towards the measured, metric-driven approach explained in this webinar.