With the rapid transformation of the digital workplace comes new levels of complexity. Managing this complexity can be aided by listening to end users to understand the quality of their digital experiences. To do so, SLAs and traditional surveys are simply not enough, making new experience-oriented scoring systems indispensable in modern working environments.
Watch this on-demand webinar to discover how to approach Experience Level Agreements (XLA) with Nexthink by:
- Transitioning from SLAs to XLAs
- Applying new experience-orientated scoring based on end-user sentiment and workplace health
- Engaging with end users to improve their digital experiences
XLA is a registered trademark of Giarte Media Group B.V.