At the Financial Times headquarters in London, a group of senior IT leaders from some of Britain’s leading companies discussed challenges and opportunities related to improving digital employee experience and transforming the dynamic between IT and its users.
This report summarises discussion topics, including:
- How organisations must commit to understand and measure user experience
- Why putting people before technology enables more effective employee experience outcomes
- The importance organisational culture plays in maximising technology choices and investment
“The good customer experience outcome can only be achieved if you have a good employee experience outcome”