Organizations focused on experience management consistently deliver higher results and outperform their competitors. These organizations generate 3x more revenue per employee, 40% lower turnover and 17% higher productivity than their peers. IT’s role is critical in embedding experience management across the organization. What does this mean for IT leaders? What will it take to make your organization an experience leader in your industry?
In this session, Brad Anderson will draw from his leadership experience at Qualtrics and Microsoft building products like System Center Configuration Manager and Intune to lay out the technology, competencies and culture required for any organization to become an experience leader.