A webinar series demystifying the most debated movement in modern IT— what it is, why it matters, and how to make it real.
Featuring organizations that are leading the way in putting DEXOps into action.
Episode 3: To Proactive and Beyond: DEXOps and the Future of ITSM
IT teams are under growing pressure to leave reactive service models behind—and move toward smarter, more proactive operations. That evolution is what defines DEXOps: a modern approach that reimagines how people, processes, and platforms align to drive intelligent automation, continuous improvement, and exceptional employee experiences.
In this live session, Colton Shealy (Senior Systems Engineer, End User Technology, Centene), joins The DEX Show hosts Tim and Tom to share the story of how a hands-on engineering-led approach has pushed DEXOps from theory into practice. Together with hosts Tim Flower and Tom McGrath, Colton explores the technical transformation underway at Centene—from developing powerful automation workflows to enabling employee self-service and reshaping how IT delivers value across the business.
You’ll learn:
- How to shift from one-off fixes to self-healing, see-diagnose-fix automation
- How Centene’s IT engineering team built custom workflows that scale proactive support across the organization
- How dashboards, performance insights, and process orchestration drive visibility and action
- Real-world lessons from a practitioner deep in the DEXOps trenches
Expect practical insights, code-level thinking, and a behind-the-scenes look at how engineering-led innovation is reshaping ITSM at Centene—from the ground up.
