IT Complexity Is Increasing but Resources Are Finite
Service Desks are stretched thin, leading to wasted resources, poor IT Service delivery, frustrated employees, and ballooning costs. Evolving hybrid work environments make it nearly impossible to keep up manually with ongoing incidents and addressing current support tickets, never-mind proactively getting ahead of future issues.
Deploy Automated Remote Fixes
Nexthink enables you to automate and fix anything. Retrieve unlimited data to find issues faster and deliver instant fixes behind the scenes without disrupting employees. Targeted self-help notifications promote faster resolutions.
Scale Instant Fixes
Issues occurring on one device are often present on other devices as well. Nexthink gives IT teams the ability to run company-wide health checks and push a remote fix to all impacted employees.
Eliminate Recurring Issues
IT teams spend nearly 45% of their time fixing recurring employee and environment-wide issues. Nexthink can give you this time back with the implementation of automated fixes and multi-step workflows.
Deliver Targeted Self-Help
Reduce support costs and achieve faster resolution by empowering your employees to resolve their IT issues through targeted campaigns delivering self-help information and 1-click fixes.
Why Nexthink?
Only Nexthink Infinity gives IT the universal visibility required to solve any employee issue rapidly and cost-effectively.
Discover Key Features
Remote Actions
Multiple remediation types offer automated fixes for any situation. Remote actions can be scheduled to avoid disruption, triggered manually to fix in real-time or orchestrated via Infinity’s API.
Automated Workflows
Take proactive IT to the next level. Configure multi-step workflows that pair incidents with automatic fixes through remote actions, employee engagement messages and more.
Custom Scripting
Nexthink delivers dozens of preconfigured remote actions to address common issues. But you also have freedom to build your own remote actions to meet any digital workplace management need.
We needed a tool to present all the different data in a readable way. With Nexthink, we received readable data in order to improve the digital experience."
For the service desk, we have used remote actions to considerably reduce the amount of time required for routine tasks."
We faced big challenges concerning insights into the IT stability of our digital workplace performance. Nexthink showed us where we had to begin to measure and evaluate in order to improve."
We needed a tool to present all the different data in a readable way. With Nexthink, we received readable data in order to improve the digital experience."
For the service desk, we have used remote actions to considerably reduce the amount of time required for routine tasks."