Everything Is Seen as a VDI Problem
Ensuring your VDI solutions are performant and cost-effective is a daunting task on its own. Even with excess resources, employees may not be able to work effectively. If a network connection is unstable, or an application is unresponsive, you are blamed. With so much out of your control, it’s impossible to know what to change, issues take too long to resolve, and employees suffer.
Proactive VDI Issue Resolution
Take control with continuous real time monitoring of all aspects of virtual desktop experience. Gain clarity on every VDI session and employee interaction with AI-guided insights and alerts that quickly identify the impact and scope of issues in your environment so you can fix them forever.
Detect Emerging Issues
Don’t let the complexities of VDI force a reactive approach. Stay one step ahead with AI-powered insights, proactive anomaly detection and alerting, informing you of issues impacting employees.
Know Where to Focus
Quickly identify issues and compare environments with a unified view of all VDI solutions. Remove the guesswork with end-to-end visibility of how employees are connecting, the applications they use, and how virtual desktops are performing.
Fix Issues Instantly
If a process needs to be terminated, or a session logged off, easily target users, desktops and VDI sessions with remediations. Automate the remediation of recurring issues with intelligent workflows.
Know Your Next Move
Continuously assess the usage, performance and capacity of your VDI deployments. Right-size your environments based on facts, identifying opportunities to optimize costs.
Why Nexthink?
With Nexthink VDI Experience, you can fix VDI issues faster, reduce escalations and increase productivity of employees and IT.
Discover Key Features
Know Where to Focus
Track how your virtual desktops are performing by comparing all VDI and desktop pools in one place. Monitor and visualize key VDI experience indicators to quickly identify the source of issues.
Find the Source
Drill into every session to see how people connect, a detailed timeline of their experience and what’s effecting it. Uncover problem applications and failed network connections.
Cut Through Complexity
See the trends, patterns and outliers that are hidden beneath the surface. Use conversational access and AI Insights to detect issues and recommend the most impactful changes.
Ensure Application Stability
Don’t let application issues be the source of complaints in your VDI environment. Ensure applications are stable and performant in VDI so you are not blamed for poor experience.
Uncover Hidden Network Issues
Stay ahead of connectivity issues by discovering failed connections from applications and VDI desktops. Ensure endpoints can connect to your VDI environment.
Nexthink gave us the visibility and control we needed to continously improve month over month employee experience across over 60 business critical, revenue generating applications.
We could see a lot of our infrastructure, but nothing on the client side. Now with Nexthink, we can see what really happens on the clients and with the software. Not just on the backend or in the infrastructure or servers, but live and in color for our users.
What Nexthink’s been able to do is give us that visibility into our world that we never had. What's going to be the biggest bang for the buck? Let’s get the big picture and then walk through it and prioritize the work.
Employee Engagement is the only tool that enables us to directly engage employees to better understand what they are going through so we can help them faster and more efficiently. Not only does this improve how employees feel, but it delivers hard metrics like cost avoidance and deflected tickets.
Nexthink gave us the visibility and control we needed to continously improve month over month employee experience across over 60 business critical, revenue generating applications.
We could see a lot of our infrastructure, but nothing on the client side. Now with Nexthink, we can see what really happens on the clients and with the software. Not just on the backend or in the infrastructure or servers, but live and in color for our users.
Nexthink VDI Experience provides IT teams with a comprehensive view into the experience of VDI users, providing session-specific, real-time data points, AI-driven insights, and targeted remediation so employees can stay productive on both their physical and virtual devices.
By surfacing emerging virtual session issues with AI-powered insights and proactive detection, Nexthink enables IT to address problems before they affect employees.
VDI Experience provides 80+ additional session metrics, collected every 3 seconds, and displays them through a purpose-built unified UI, designed to cut through the complexities of VDI. Combined with Nexthink’s insights from the physical endpoints, network connections, and applications within the virtual environments, Nexthink enables IT to drill down into problematic sessions to quickly see where the VDI user issues are coming from and how to resolve them.
Yes. Nexthink allows you to target users, desktops, and sessions with precise remediations and automate recurring issues to reduce manual effort.
Nexthink continuously monitors usage, performance, and capacity, helping IT teams right-size resources and uncover opportunities to optimize costs, which can be significant with some types of cloud VDI environments.
Because Nexthink gathers insights from all aspects of a VDI environment, IT teams are able to quickly distinguish which VDI issues are truly due to problems with the VDI infrastructure, and which issues are driven from other elements like the client, network connection, or applications.
Yes. Nexthink uncovers failed connections from applications and VDI desktops, helping IT teams identify hidden network issues and ensure reliable connectivity for every endpoint.
Key features include end-to-end visibility of the health of VDI sessions, including a visual session map that shows where sessions are coming from and to which VDI environment/region. Session-aware Remote Actions and 80+ new VDI-related metrics enable VDI teams with the ability to see, diagnose, and fix issues impacting VDI users quickly.
In addition to improving the virtual user experience and reducing employee down-time caused by disruptions to VDI environments, Nexthink VDI Experience can effectively help IT teams reduce cloud costs, track VDI migration projects, and reduce service desks costs by empowering non-VDI specialist teams to troubleshoot and resolve issues that previously would have required costly L3 VDI specialists. Since Nexthink provides a wealth of insights and data on all aspects that can impact the performance of a virtual session, VDI Experience can also empower teams to have productive, pointed conversations with cloud vendors who may manage part of their VDI infrastructure, helping to identify the root cause of issues faster. How can I see it in action? See Nexthink VDI Experience in action and schedule a demo .
Nexthink supports all major VDI vendors, including Citrix, Omnissa (previously VMware), AWS Workspaces, and Microsoft – both Azure Virtual Desktops and Windows365 Cloud PCs. Installation of Inbound Connectors for each of these VDI vendors is recommended to allow you to import additional device organizational information about virtual desktops, such as host pool or the type of desktop virtualization.