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It’s here! The first complete platform for Digital Employee Experience Management. View Press Release

Delivering People-Centric IT

The Digital Employee Experience Conference.

London | 26th November

Transform digital experience, transform your business.

Transforming your business means constant change, and this can impact the productivity of your employees – your #1 asset.

Join us at Experience ’19 and hear from thought leaders and disruptors across industries as they share the knowledge and insights you need to transform the Digital Employee Experience at your organization.

Why Attend?

This is your chance to experience the forefront of People-Centric IT, learn from Digital Employee Experience pros and spend time with your peers to be the best at what you do.


How industry leaders prioritize experience for employees in the workplace & get tangible ideas to apply to your own organization.


See the latest innovations, set up 1:1 time with Nexthink experts to see how the latest innovation could help you & your team.


Connect with industry thought leaders to hear cutting edge ideas & perspectives that can help you solve your IT challenges.

Have fun

With your peers, colleagues & Nexthink experts while hearing first-hand about the latest Digital Employee Experience trends.

Get ready for Experience '19!


  • Arrival & Registration

  • The Evolution of the Ultimate Digital Employee Experience Platform

    Pedro Bados, Founder & CEO, Nexthink

    In his keynote, Pedro Bados, CEO and Co-founder talks about the evolution of the Digital Employee Experience market and the innovation that has evolved alongside it. He’ll also discuss the ongoing IT challenges posed by the modern workplace and reveal the vision for the ultimate digital employee experience platform.

    Pedro will be joined by Samuele Gantner, Chief Product Officer, who will showcase the latest innovations that can help IT teams consistently deliver great employee experiences amidst massive change and transformation.

  • What 'Experience' Means for Enlightened Executives

    Alan Nance, Co-Founder and Managing Partner, CitrusCollab

  • Refreshment Break

  • Stepping Out of Neutral – How to Implement a Truly Proactive IT Support Model

    Bhavin Shah, Application Service Desk Manager, Johnson & Johnson

    Bhavin shares how Johnson & Johnson use Nexthink’s Digital Experience Score to help guide their end user service delivery model. Learn how they collect key sentiment data and build automated remediations to prevent minor issues from ever becoming serious problems.

  • Fragile to Agile in 24 Months: Doing "IT" Differently at the NHS

    Phil Turnock, Chief Digital Officer, NHS East & North Hertfordshire CCG
    Simon Carey, Associate Director ICT Operations, NHS East & North Hertfordshire CCG

  • Lunch & Networking

  • Understand the Science of Productivity to Improve Digital Employee Experience

    Andrew Hewitt, Analyst, Forrester

    The need to improve digital employee experience (DEX) will be a top priority for companies in 2020.

    While DEX has traditionally fallen under the purview of HR leaders, IT leaders are now responsible for making sure the most critical part—the digital experience for employees is up to par. Research studies show that employees are more likely to be engaged when they believe their IT department is focused on helping them be productive. Technology is a critical component of EX. The question is: how do you create a productive end user experience?

    This session will help IT teams identify the leading factors that make or break end user experience and offer best practices for organizations that want to improve the digital experience of their employees.

  • Three Million Users and Counting: Managing Digital Employee Experience

    James McMahon, Head of Digital Workplace, ATOS

  • Refreshment Break

  • How to Drive Superior User Experience the Toyota Way

    Arnaud Pire, Senior Manager IT, Service Delivery And Operations, Toyota Motor Europe

    Toyota’s commitment to creating and delivering value to their customers starts with superior employee experience.

    Toyota identified the strategic requirement to ensure they had the necessary data to understand how their employees use and experience IT, combined with the right tools and processes to mature and shift-left towards continuous and pro-active people-centric IT.

    Arnaud Pire, Toyota Motor Europe’s Senior Manager IT, Service Delivery and Operations will overview the organisational change management required to align and standardise support across Europe, how they approached a major Windows 10 migration, and what steps they take in their IT organisation to instil the Toyota way of “continuous improvement and respect for people and everything we do”.

  • Closing the Expectation Gap

    Jon Cairns, VP Solution Consulting, Nexthink

    The goal might be clear—improve the digital employee experience—but getting it done can be challenging amidst digital transformations and changes to the corporate IT landscape.

    Whenever productivity and output are negatively impacted, IT often gets the blame. Despite this, employees continue to raise their expectations of IT and expect their digital experience to “just work” all the time. Join Jon Cairns, VP Global Solution Consulting, Nexthink, as he explains what IT departments can do to simultaneously close the digital experience expectation gap, focus on innovation, and give employees a superb digital work experience.

  • Close & Networking Reception


County Hall

Riverside Building,
Belvedere Road,

Transport Information

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Online registration is now closed.

If you would like to register, please email:

Questions about Experience '19?

Online registration is now closed.

If you would like to register, please email: