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Blog Post|6 minutes

Solving the Top 3 IT Visibility Challenges in the Digital Workplace

Solving the Top 3 IT Visibility Challenges in the Digital Workplace
published
December 2, 2022

Managing workplace technology is more complex now than ever before.

The world as we see it has changed, leading to a burst of technological innovations aimed at creating efficient digital workplaces creating more flexibility for employees but are something of a monster for IT to manage.

Managing the complexity of the digital workplace at an enterprise level requires visibility into every digital asset. The key to better application monitoring, enterprise security and business advancement is to gain visibility across all physical, and cloud environments. Yet IT teams still struggle to achieve this. The goal is Continuous Integration, Continuous Development which will remain a possibility without visibility

Top 3 Challenges to Complete Visibility in Digital Workplace:

1) Facing a Complex IT infrastructure

Due to the decentralization of businesses, we have employees working in hybrid workspaces, using different computing environments such as classic desktops, On-premises Virtual, and in the cloud. These environments increase the complexity of an already complex setup as the users can move between environments in real-time, and more than one environment in the process of migrating, running in parallel.

IT teams have good control and visibility of the classic Desktop environment, as they have been managing them for years, but the visibility on the virtual and cloud infrastructure has become a greater point of concern. As these assets, get managed by various third-party vendors, we have very limited to no control.

2) Managing a Decentralized Workforce 

Digital Workplaces have become the norm, and most of the workforce is comfortable working in a hybrid environment. The IT team must ensure they the end users do not face any IT challenges that may interrupt the work efficiency. With more Hybrid workers, the percentage of SaaS applications also increases, which leads to less IT control and less willingness to open IT tickets.

Multiple digital transformations keep happening in parallel. The End User Computing (EUC) team is responsible for providing a seamless, error-free and consistent experience to all employees, irrespective of the end users’ computing environments.

A hybrid environment brings its own set of challenges, the users face issues when they

  • Collaborate with remote employees
  • Face technology failures and downtime
  • Adopt and implement new technology and processes

How can we make this easy?

The accountability falls solely on the digital transformation team, i.e., the End User Computing (EUC), IT team but they are uninformed. While they are ready to raise to the challenge, they are forced to work with a blind spot.

Digital Workplace End-to-End Visibility plays an integral part in building higher efficiency, and a deeper understanding of the various hybrid and cloud environments.

3) Using the Wrong Technology

The existing technology gives us only a partial view of what’s happening, Visibility remains the top challenge for every enterprise in terms of Information and insights like Employee’s Digital usage, adoption, and experience. The EUC teams are responsible for unhindered business continuity and ensuring that the IT infrastructure and systems are completely operational 24/7. Retrospectively, this team has been designed to focus on specific objectives and provide visibility for that objectives.

We need the team to be more proactive than their current reactive approach.

Let us look at different technologies and where they fail:

  • Endpoint Management Tools Configure devices and roll out software, but lack visibility on connectivity and application access challenges faced by employees
  • Infrastructure solutions Give information on the efficiency of applications on cloud or On-Premises Datacenters but do not provide metrics to gauge the experience of the user and the issues faced by them.
  • SaaS Applications Even for SaaS-based applications, Digital Transformation (EUC, IT) teams have a blind spot. They are unable to see a unified view as each vendor is concerned with their standalone application
  • Network Monitoring solutions EUC teams can easily monitor the corporate network performance using network monitoring tools, this becomes irrelevant when employees work from home or connect outside the corporate network
  • Survey-Based Solutions The EUC teams fine-tune their offerings based on insights from employee engagement surveys, most of the time these are not relatable and out of context.

Risks of Low Visibility

See, Diagnose and Fix is the way enterprises resolve issues, it has been aptly saying ‘You can’t protect what you can’t see’

We keep talking about Visibility challenges, it maybe in terms of Enterprise or IT visibility, the lack of which can affect the cost, productivity, and success of the organization. Let’s delve into the top 3 risks of low visibility.  

  • Strong Operational Focus and Issue Detection Ongoing guidance on issue prioritization and troubleshooting becomes a challenge as the End User Computing (EUC) teams are unable to precisely find the issue reported by users in the infrastructure identifies
  • A mismatch between IT measures and Employee Sentiment There is a clear gap between Real-time employee perspective, employee sentiment and how applications are being adopted and used. IT or the EUC teams are not able to react swiftly when certain critical services fail across locations. End users are complaining about experience issues, but IT teams are struggling to figure out the exact source of the problem
  • Compliance and Security Gaps on various applications, computing systems, and networks can result in security threats and data breaches. Non-compliance with IT standards can create loopholes that can be exploited by unscrupulous organizations across the world
  • Shadow IT Unapproved Shadow IT can pose a huge threat as the data stored in the personal accounts cannot be monitored, or managed as it is not accessible by the company

Is there light at the end of the tunnel?

IT needs end-to-end Visibility

 

The Digital workplace teams need a comprehensive solution to monitor and troubleshoot issues from the employee’s device to the backend systems and answer questions like, Are my employees having any issues at work? and Can I detect any issue, across any computing devices, from anywhere they connect, and with any application they use?.

These questions can be answered by an End-to-End solution that allows complete Enterprise Visibility, an absolute need of the hour in this age of hybrid working environment.

Learn in detail about Nexthink Enterprise Visibility