Empowering Seamless M&A Integration in the Energy Sector

As a leader in the energy sector, this organization executes multiple mergers and acquisitions annually. With each integration, IT faces the challenge of quickly understanding unfamiliar environments, resolving user-impacting issues, and aligning systems—all without compromising business continuity. 

By leveraging Nexthink, the company gained real-time visibility into newly acquired endpoints, enabling fast issue resolution, improved cross-team collaboration, and a smoother transition for employees. This case study explores how Nexthink played a critical role during one such merger. 

The Challenge 

During the integration of a newly acquired company, two key challenges emerged: 

• VPN Instability: Shortly after deploying a VPN agent to new endpoints, users reported frequent disconnections, impacting their ability to work remotely. 
• Network Routing Failures: A legacy web proxy agent installed on incoming devices was incompatible with the organization's infrastructure, causing major access issues when users entered corporate sites. 

Both problems risked undermining employee productivity and delaying IT integration milestones. 

The Approach 

The IT team adopted a proactive strategy: deploy Nexthink across the acquired company’s devices before initiating any major changes. This provided: 

• Real-time insight into device health and user experience 
• The ability to investigate issues at scale without physical access 
• Immediate data to collaborate effectively with internal teams (e.g., security and networking) 

The Solution 

Using Nexthink, the team identified that a security monitoring agent—necessary during immediate integration—was interfering with VPN functionality. After presenting the data to the security team, the agent was deemed non-essential and safely removed. The VPN issues were resolved immediately. 

In parallel, Nexthink's network analytics revealed that the legacy web proxy was misrouting traffic based on outdated configurations. Despite initial skepticism from stakeholders, the IT team used Nexthink data to demonstrate exactly where and how connections were dropping. With this evidence, they gained alignment to replace the proxy, restoring normal access. 

Results & Impact 

• Reduced Time to Resolution: Critical issues were diagnosed and fixed in days, not weeks 
• Improved Employee Experience: VPN and network issues were resolved with minimal disruption 
• Cross-Team Alignment: Data-driven evidence helped unify IT, security, and business stakeholders 
• Future-Proof Strategy: Nexthink is now part of the company’s standard M&A integration playbook 

Conclusion 

This energy company’s success story demonstrates how Nexthink can transform M&A IT integration—from guesswork and disruption to insight and agility. With Nexthink, the IT team not only solved two high-impact problems but also reinforced its role as a strategic enabler of growth. 

“Nexthink gave us the visibility we needed to fix problems fast and keep the business moving.” 
⁠
Senior Manager, End User Computing