Community, Connection, and New Ideas: Experience London 2025

Experience 2025 kicked off in London with a bang. From the moment doors opened, the energy was electric, fuelled by the unveiling of Nexthink’s latest product launches alongside the debut of the first annual Productivity Report ‘Cracking the DEX Equation’, allowing attendees first hand access to the report ahead of the release.  

Over the two days, attendees dove into powerful mainstage sessions, jam-packed breakout sessions, and countless opportunities to connect with peers, partners and Nexthink experts. 

Mainstage Highlights

The mainstage didn’t disappoint. We heard from some of the world’s most influential organizations, including EY, Commerzbank, BUPA, and GSK – who each shared how they’re putting employee experience at the center of their business strategies  

A recurring theme was how focusing on employee experience, both big and small, can drive measurable impact across the organization. Wim Geurden, Chief Architect, Enterprise Technology at EY, illustrated this with a simple yet powerful example: using DEX data to identify hotel chains with the highest performing Wi-Fi, ensuring traveling employees can still have a great employee experience no matter when or where they are working.  

Sarah Jones, Senior Director, Global Site Operations at GSK, reinforced the broader strategic potential of DEX: “When DEX is woven into the strategy, in every fibre of your organization, it drives impact for everyone.” Together, these insights highlighted a key takeaway from the event: in digital employee experience, the little things often matter most, but the strategy behind them drives lasting impact.

Breakouts That Brought the Buzz

As usual, the breakout sessions proved to be a hot ticket at Experience this year, with sessions from Tokio Marine drawing standing-room-only crowds for their presentation on the Discipline of DEX and BDO attracting a packed house to share how they went from a low performer to an award-winning service desk with DEX.  

Our friends from Europe at Baloise and Delaval brought fresh perspectives to the stage, as they shared insights from their DEX journeys, sparking lively Q&As and meaningful conversations with attendees. Meanwhile, product-focused deep dives, like Rabobank’s take on digital adoption and Kenvue’s journey to achieving DEX maturity with Nexthink Flow, gave participants an up-close look at how Nexthink innovations are transforming real-world use cases. 

A highlight for many was the brand new Nexthink AI Labs session, where AI experts Mohamed Kafsi and Julien Machon showcased bold new ideas in AI and DEX. From multimodal agents to new ways of reimagining how Assist can elevate everyday conversations, attendees got a glimpse of how AI and DEX together can transform the workplace of tomorrow.  

Learning and Connections 

Experience has always been about more than just sessions – it’s about connections and community. Attendees had countless ways to engage, from direct insights from Nexthink experts during the “Ask Product Anything” sessions, to exploring strategic guidance at the Nexthink DEX Services Hub, as well as networking with event sponsors at the partner showcase. Every interaction was an opportunity to share ideas, learn from peers, and build relationships that extend far beyond the event itself. 

We heard from many attendees that the Ambassador Hub was a firm highlight of Experience. Each year, the community grows stronger as new ambassadors join, sharing best practices, inspiring one another, and driving the DEX network forward.  

The conversations didn’t stop when the booth closed, they carried over into the exclusive cocktail hour for Nexthink Ambassadors, where watermelon metrics and “DEX on the beach” cocktails made for a fitting toast to two days of experience related conversations. 

Thank You!

 To everyone who joined us in London – thank you. Experience London wouldn’t have been the same without you and it’s inspiring to see how this community grows stronger every year. 

A special shoutout goes to our partners for their continued support in making Experience a success:

• Platinum – Dell Technologies, HCLTech, SCC Partners and Snapdragon 
• Gold – AWS, Bright Brians, Computacentre, Intercom, LogMeIn, Stefanini Group and Unisys
• Silver – Atos, Happy Signals, NTT Data and Viadex one 

Stay tuned to learn what took place across the Atlantic at the second stop of the Experience Tour in Boston.