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What is SKMS?

Service Knowledge Management System

SKMS defined:

Service Knowledge Management System (SKMS) (a concept from ITILv3) is a set of tools and databases that are used to manage knowledge and information. The SKMS includes the Configuration Management System, as well as other tools and database. The SKMS stores, manages, updates, and presents all information that an IT Service Provider needs to manage the full Lifecycle of IT Services.

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