You are using an ad blocker that is interfering with our web typography and internal javascript. Please whitelist our domain to live in a more beautiful world. No ads here, just really great software!

Experience Everywhere On-Demand: Learn how Global 2000 firms are approaching Digital Employee Experience in 2021. Get Access

What is ITPA?

IT Process Automation

ITPA defined:

The IT Process Automation (ITPA) tool market is composed of solutions that automate IT processes (with increasing cross-functional organizational requirements) to improve operational efficiency, mitigate operational risk, reduce costs, offset the negative effects of complexity and improve standards enforcement. Key differentiated capabilities in the ITPA market include templates and workflows - the quantity and quality of out of the box (OOTB) content provided to accelerate time to value, actions and operations - the number of provided actions used to create the desired workflows, connectors and integrations - workflow elements that automate the interface to other products, tools and other automation tools, ease of implementation and use, creation, maintenance and management, status, logging and reporting.