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Quality of Service

Improve quality of IT services for end users

Win the favor of your employees by helping them win back the 22 minutes a day they lose on IT issues. Nexthink helps proactively prevent the creation of incidents and reduces the MTTR for open incidents while providing deep insight into the end-user

Incident Reduction Reduce incidents with self-healing ad self-help

  • Help end users solve issues independently
  • Diagnose and resolve issues automatically
  • Understand the impact of changes to avoid potential issues
  • Proactively solve problems before they occur

MTTR Reduction Shorten incident time resolution

  • Embed 1-click issue resolution within support checklists
  • Identify the cause of a problem more quickly
  • Escalate the issue directly to the right team
  • Get advanced diagnostic data for common applications such as Skype for Business

Increasing Employee Satisfaction Improve quality of IT services for end users

  • Continuously monitor employee satisfaction through targeted questions to end users
  • Get instantly alerted about dips in employee satisfaction
  • Identify key actions to take to improve overall satisfaction

Service Monitoring Ensure endpoint security and compliance

  • Quickly flag failures and outages with unrivalled end-to-end visibility
  • Get ahead of the game by identifying issues before end-user notification
  • Obtain end-user feedback for continuous service improvement

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