Join us at Experience '19: The Digital Employee Experience Conference. Learn More

Chatbots use artificial intelligence to automate simple tasks, reducing IT support overheads and creating better experiences for your employees. You can now integrate Nexthink intelligence into any chatbot adapter and interface to extend and enhance their capabilities with unique endpoint and end-user data to automate, scale and optimize your Digital Employee Experience.

With Nexthink intelligence, IT teams can enhance their chatbots with:

Greater Intelligence Simplify automatic diagnosis with key infrastructure and device data

  • Retrieve activity data about user devices and IT infrastructure
  • Increase resolution rate with in-context diagnoses
  • Identify issues and suggest a range of different solutions to the user

Better Accuracy Provide greater context to support cases impacting employees

  • Give your chatbot instant access to endpoint intelligence
  • Enable your chatbot to retrieve the correct data to solve specific issues
  • Decrease the amount of information needed from the user to address their issue

Increased Speed Remediate issues in a matter of seconds without straining your workforce

  • Empower your chatbot to take direct and automated actions to solve issues
  • Provide users with on-demand IT support to resolve issues 24/7
  • Open and close tickets automatically

Learn More

Bring your chatbot to life with DEX intelligence