You are using an ad blocker that is interfering with our web typography and internal javascript. Please whitelist our domain to live in a more beautiful world. No ads here, just really great software!

Increasing Employee Satisfaction

Restore IT confidence amongst employees

The pace of technological change in the workplace is accelerating—and employee frustration along with it. Issues are not only irritating; they can cause mass disruption. In fact, the average employee spends a whopping 22 minutes a day dealing with IT-related issues. Using Nexthink, IT teams have a new way to break down the wall between IT and employees and eliminate the disruption.

Rapidly improve IT satisfaction by correlating real-time feedback with technical data.

Measure Identify what to improve

  • Identify and measure end-user satisfaction and endpoint performance
  • Ask targeted questions to the right person on a specific device
  • Examples:
    • Measure Skype for Business performance by matching user feedback with application stability and network response time
    • Measure the satisfaction of end users with respect to the new self-service portal

Improve Implement key actions

  • Rapidly identify key actions for continuous improvement
  • Take instant action to course correct and track progress in real-time to create a seamless experience
  • Examples:
    • Define laptop renewal strategies with employee feedback
    • Redesign the intranet portal to better address the needs shared by employees

Monitor Continuously monitor satisfaction

  • Calculate average satisfaction of devices, applications, etc. over time
  • Identify environment changes and their impact on satisfaction in an instant
  • Examples:
    • Monitor satisfaction dashboards of office WiFi evolution on quarterly basis
    • Understand how employee satisfaction varies following incremental changes of the ERP system

Want to know more?

Schedule a demo

© 2018. Nexthink, Inc. All rights reserved.