As part of the service desk team you need reduce tickets, drop MTTR, and most importantly ensure employees at your company have a positive experience with IT. To complicate things, you need to do this while supporting a steady stream of transformation projects.
The Problem
Support teams don’t have the visibility and control they need on employee endpoints to quickly and effectively remediate issues
Employees avoid submitting tickets and are are suffering in silence
Support teams are burdened by an overwhelming number of routine and predictable tickets
Employees are attempting to research and remediate their own issues in order to avoid support
- !
Unsubmitted Issues
Users avoid contacting the Servicedesk, instead opting to resolve their issues themselves.
- !
Routine Request
The support team is overwhelmed by a large volume of routine support requests, such as password changes, that could be mitigated through automation.
- !
Failed Self-Help
Instead of contacting the Servicedesk, users try to resolve their own issues...sometimes with disastrous results!
- !
High CPU
Use Nexthink to identify all employees suffering from high CPU usage, and proactively fix with a couple of clicks.
- !
Outlook Connection Issue
Detect issues preventing Outlook and other Office 365 applications from running properly.
With Nexthink
Get full visibility at the endpoint, investigate issues historically with ease, move through L1 / L2 checklists rapidly, and remediate issues with a single click
Identify employee issues proactively and enable them to remediate incidents on their own
Automated true self-healing using Nexthink to automatically detect and remediate known issues
Engage and support employees with virtual agents tied to information collected with Nexthink in conjunction with your primary knowledgebase
Learn more
IT only sees half of the issues end users have....
Incident Management Connector for ServiceNow
Top Three Tricks for Taming Call Center Tickets
Incident Reduction Solution Brief
MTTR Reduction Solution Brief
Nexthink and ServiceNow
CMDB Connector for ServiceNow
Already a customer?
Get started quickly with one of Nexthink's ready to use content packs or integrations.
View all library packsNexthink and ServiceNow
With Nexthink, ServiceNow consoles are populated with real-time end-user data, enabling companies to improve their incident…
Level 1: Checklist
Ensure that devices meet the requirements of the L1 checklist to help reduce the number of…
ServiceNow
Utilisée par des milliers d’entreprises dans le monde, la solution ServiceNow est reconnue comme une plateforme…
Remediation Alerts for ServiceNow
Nexthink Remediation Alerts integration with ServiceNow offers the possibility of creating ServiceNow Incidents or Change Requests…
Nexthink for the rest of your team
See how Nexthink can help the rest of your team improve the digital employee experience at your company
View all roles
