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Application Experience Live Webinar: SaaS applications – visibility, employee experience and business impact Book Your Seat

Nexthink for the Service Desk

As part of the service desk team you need reduce tickets, drop MTTR, and most importantly ensure employees at your company have a positive experience with IT. To complicate things, you need to do this while supporting a steady stream of transformation projects.

The Problem

  • Support teams don’t have the visibility and control they need on employee endpoints to quickly and effectively remediate issues

  • Employees avoid submitting tickets and are are suffering in silence

  • Support teams are burdened by an overwhelming number of routine and predictable tickets

  • Employees are attempting to research and remediate their own issues in order to avoid support

What your employees are seeing...

With Nexthink

  • Get full visibility at the endpoint, investigate issues historically with ease, move through L1 / L2 checklists rapidly, and remediate issues with a single click

  • Identify employee issues proactively and enable them to remediate incidents on their own

  • Automated true self-healing using Nexthink to automatically detect and remediate known issues

  • Engage and support employees with virtual agents tied to information collected with Nexthink in conjunction with your primary knowledgebase

Already a customer?

Get started quickly with one of Nexthink's ready to use content packs or integrations.

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Nexthink for the rest of your team

See how Nexthink can help the rest of your team improve the digital employee experience at your company

View all roles