As part of the service desk team you need reduce tickets, drop MTTR, and most importantly ensure employees at your company have a positive experience with IT. To complicate things, you need to do this while supporting a steady stream of transformation projects.
Support teams don’t have the visibility and control they need on employee endpoints to quickly and effectively remediate issues
Employees avoid submitting tickets and are are suffering in silence
Support teams are burdened by an overwhelming number of routine and predictable tickets
Employees are attempting to research and remediate their own issues in order to avoid support
Users avoid contacting the Servicedesk, instead opting to resolve their issues themselves.
The support team is overwhelmed by a large volume of routine support requests, such as password changes, that could be mitigated through automation.
Instead of contacting the Servicedesk, users try to resolve their own issues...sometimes with disastrous results!
Use Nexthink to identify all employees suffering from high CPU usage, and proactively fix with a couple of clicks.
Get full visibility at the endpoint, investigate issues historically with ease, move through L1 / L2 checklists rapidly, and remediate issues with a single click
Identify employee issues proactively and enable them to remediate incidents on their own
Automated true self-healing using Nexthink to automatically detect and remediate known issues
Engage and support employees with virtual agents tied to information collected with Nexthink in conjunction with your primary knowledgebase
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Nexthink for the rest of your team
See how Nexthink can help the rest of your team improve the digital employee experience at your companyView all roles