You need to provide an agile and seamless digital workplace to attract and retain talent. You also need to drive workplace improvement projects to modernize the IT infrastructure and continuously accelerate transformation.
The Problem
As a key member of the strategic business initiatives, you have no effective way to report back to leadership the high-level status and success of your projects
You currently have no way to monitor quality of service during transformation projects
You’re unable to know if end-users are adopting changes you’ve made and if they are satisfied with them
You have no way of knowing if the transformation changes made has caused end-users to become more productive
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Routine Request
The support team is overwhelmed by a large volume of routine support requests, such as password changes, that could be mitigated through automation.
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Unsubmitted Issues
Users avoid contacting the Servicedesk, instead opting to resolve their issues themselves.
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Skype Crash
Use Nexthink to rapidly pinpoint where the Skype for business issues are originating, whether it’s the network connection, infrastructure or general client performance.
With Nexthink
Ensure real-time visibility over all endpoints for proper migration planning
Measure the feelings and perceptions of the employee when interacting with the IT environment across applications, security, collaboration and more
Identify opportunities for improved employee experience and manage a prioritized roadmap for taking action
Manage the full employee digital experience cycle from issue detection to employee engagement to resolution straight from your screen
Learn more
Digital Workplace Predictions for 2019
Digital Disappointment: Your Employees’ Top Five IT Frustrations
Nexthink for the rest of your team
See how Nexthink can help the rest of your team improve the digital employee experience at your company
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