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Case Study

AMAG: With the integration of ServiceNow AMAG optimizes its Service Desk with Nexthink

As a company in the field of vehicle services AMAG Automobil and Motoren AG is well positioned within Switzerland. The company sells quality vehicles and ensures their proper operation in all situations through its competent repair and spare parts service. With its leasing business, the company enables its customers to make their mobility dreams come true. AMAG’s priority is always the customer – anywhere, anytime. Both drivers, as well as AMAG’s partners have a high confidence in the quality of products and services from AMAG, as well as its professionalism and excellent, friendly service at any time.

  • Optimization of Service Desk ticket processing using existing ServiceNow solution integrated with IT Analytics.
  • Increase Service Desk efficiency through fault analysis based on comprehensive real-time analytics from the end-user perspective.
  • Creation of visual management dashboards to easily evaluate the IT infrastructure performance of the IT infrastructure.