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Case Study

Wipro Reduces Ticket Handling Time with Adaptive End-User Analytics

Wipro selected Nexthink for increased visibility of its highly complex environment. Actionable end-user IT analytics enable Wipro to identify any issues that affect end-users, or soon will affect them, therefore reducing tickets while improving productivity and end-user experience.

  • Provide software, services and support to a disparate and highly diverse end-user population of over 170,000 serving customers across 6 continents
  • Ensure uptime for critical applications while simultaneously meeting evolving IT objectives and reducing costs
  • Increase IT infrastructure visibility in order to reduce the number of helpdesk tickets